Veterinary Receptionist: Compassionate Care & Career Growth

CVS Group; Southampton; Sur place; GBP 14 000 - 17 000; Plein temps

Avantages offerts par ce poste

Salary aligned with National Minimum W

Five weeks' annual leave (pro rata) +

Long Service Award — extra annual-leaf

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Company commitment to recognition

Résumé du poste

CVS Vets is seeking a Veterinary Receptionist at Animed Veterinary Hospital in Shedfield, UK. You will join a large hospital and six branch practices, supporting clinical teams and delivering exceptional client care.

The role requires previous receptionist experience, excellent communication, and empathy. You will manage calls, appointments, payments, and client records while working within a friendly, collaborative CVS Vets environment.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Responsabilités

• Manage communications: handle incoming calls and schedule appointments efficiently
• Inquiries resolution: respond to queries via phone, email, and in person
• Client reception: greet and register new clients, ensuring a warm welcome
• Insurance management: process and manage insurance forms adeptly
• Medication distribution: dispense medications as required
• Financial transactions: process payments accurately and efficiently
• Emotional support: provide empathy and professionalism to clients in distress
• System utilisation: organise patients using the in-house system
• Inter-practice communication: liaise with veterinary practices to address patient needs
• Debt and refund management: make necessary calls regarding debts and refunds
• Client care: ensure every client feels welcomed and valued

Connaissances

Receptionist experience

Customer service

Communication skills

Empathy

Microsoft Office

Outils

Database systems

Description du poste

CVS Vets is seeking a Veterinary Receptionist at Animed Veterinary Hospital in Shedfield, UK. You will join a large hospital and six branch practices, supporting clinical teams and delivering exceptional client care.

The role requires previous receptionist experience, excellent communication, and empathy. You will manage calls, appointments, payments, and client records while working within a friendly, collaborative CVS Vets environment.