Veterinary Receptionist

CVS Veterinary Group; Shedfield; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Bank holidays

Long Service Award—extra annual leave

Staff discount on Veterinary bills and

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets, Animed Veterinary Hospital, Shedfield, is seeking a Veterinary Receptionist to join our large hospital team. You will be the first point of contact for clients, handling calls, appointments, and payments with a friendly, professional approach.

You will support clinicians across a wide network, using our in-house system to keep patient records accurate while delivering empathetic client care and efficient service.

Qualifications

• Previous experience as a Receptionist is a must; veterinary experience is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service with the public.
• Positive attitude and strong teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in-person interactions with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process and manage insurance forms adeptly
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• Organise patients using the in-house system efficiently
• Liaise with veterinary practices to address patient needs and queries
• Make necessary phone calls regarding debts, belongings, and refunds
• Ensure clients feel welcomed and valued

Skills

Reception experience

Veterinary setting

Communication skills

Customer service

Teamwork

Microsoft Office

Database systems

Tools

In-house system

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Animed Group.

Location: Animed Veterinary Hospital, Shedfield

Contract: Permanent

Hours: 7.5; Saturday

Shift Pattern: 8am to 4pm Saturday (30 Min break)

Discover Our Practice

Join our dedicated Reception team, providing vital support to our clinical colleagues across a large veterinary hospital and six branch practices, alongside our separate Out-of-Hours (OOH) team.

We are proud of our supportive and collaborative working environment, where team members are enthusiastic about sharing knowledge and helping one another develop. This is an excellent opportunity to become part of a friendly, experienced team committed to delivering exceptional client and patient care.

Our hospital is located in the beautiful Hampshire countryside near Wickham, offering a welcoming rural setting with excellent access to surrounding areas.

Practice Website Link: https://www.cvsvets.com/south-east/animed-veterinary-hospital-shedfield

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offerhttps://careers.cvsvets.com/what-we-offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.