Veterinary Receptionist/Admin

IVC Evidensia; Derry/Londonderry; On-site; GBP 16,000 - 27,000; Part time

Benefits offered by this job

Annual leave

Pension

Healthcare

Learning and development opportunities

Staff discounts

Job summary

inspiring vet care is seeking a friendly Receptionist/Admin to join Millburn Vets in Coleraine on a part-time permanent basis. You’ll be the first point of contact for clients, handling appointments and enquiries with a professional, compassionate approach.

This role involves front‑of‑house duties, processing insurance claims, maintaining records, and supporting the day‑to‑day running of the practice. Experience in a customer‑facing role is valued and flexibility to cover evenings and weekends

Qualifications

• Excellent communication and a welcoming, professional manner.
• Experience in a customer-facing role with a focus on service and accuracy.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude and openness to feedback and learning.

Responsibilities

• Front-of-house reception duties and client greeting.
• Manage appointments and handling enquiries to ensure a smooth client journey.
• Support client communications and insurance claim processing.
• Maintain accurate records and assist day-to-day practice operations.
• Work closely with clinical and non-clinical colleagues; flexible to cover evenings/weekends.

Skills

Communication

Customer-facing

Multitasking

Teamwork

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist/Admin to join our team at Millburn Vets on a part‑time permanent basis.

Coleraine, a picturesque town in County Londonderry, sits along the scenic River Bann and is known as the gateway to the stunning Causeway Coast. Rich in history and a vibrant market town, it’s the perfect location for adventure. With excellent transport links and close proximity to iconic attractions like the Giant’s Causeway, Bushmills Distillery, and the breathtaking north coast, there’s plenty to explore. Plus, with Belfast and the nearest airport only an hour away, you can enjoy the tranquility of Coleraine while easily accessing the city’s amenities.

How You’ll Make a Difference

As a Receptionist/Admin, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a part‑time role working 30 hours, Monday-Friday.

Key Responsibilities

In addition to front‑of‑house reception duties, this role will involve a range of administrative responsibilities, including processing and submitting insurance claims, maintaining accurate records, and supporting the smooth day‑to‑day running of the practice. The ideal candidate will be capable of multi‑tasking and will have previous experience working in a fast‑paced environment; experience within a veterinary setting would be highly desirable. Experience handling sensitive and confidential information, working to tight deadlines, and using IT systems is essential. As this can be an emotionally challenging environment for both clients and pets, the ability to remain calm, compassionate, professional, and approachable under pressure is essential. The successful candidate must be flexible and available to work evenings and weekends as required.

You Might Be a Great Fit If...

You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £27,000 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.