Veterinary Receptionist

IVC Evidensia; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Annual leave 6.6 weeks

Birthday off

Family-friendly policies

Healthcare plan

Pension

Discounted veterinary care

Job summary

The Neighbourhood Vet in SE London is seeking a part-time Receptionist to be the friendly first point of contact for clients and pets. You will manage appointments, handle enquiries and support both client care and practice operations with a welcoming, professional approach.

This role offers a collaborative team and varied, customer-focused days. Working pattern includes 2 days a week from Monday to Friday (average is 9 hours per day, excluding a 45 minute lunch) and alternating weekends, in a

Qualifications

• Friendly, organised and customer-focused individual
• Excellent communication skills in a welcoming manner
• Experience in a customer-facing role with focus on service
• Ability to manage multiple tasks in a busy environment
• Collaborative approach to support colleagues
• Proactive attitude and openness to feedback and learning

Responsibilities

• Be the first point of contact for clients and their pets
• Manage appointments and handle enquiries
• Support client communications and coordinate with clinical/non-clinical teams
• Contribute to a positive client and patient journey

Skills

Customer-facing

Communication

Organized

Team player

Proactive

Attention to detail

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at The Neighbourhood Vet on a part-time basis.

The Neighbourhood Vet is a lovely 20-vet practice in SE London established over 12 years ago. Our main hospital is situated in the heart of East Dulwich on popular Lordship Lane, and our two branch clinics are in Crofton Park and Penge, where we are a strong part of the local community.

Although we are a large group of 72 fantastic people, we have a close-knit, caring team. We pride ourselves on being kind and compassionate, doing the right thing for our staff, clients, and their pets, and we like to laugh and try to make every day at work a good one.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 2 days a week from Monday to Friday (average is 9 hours a day excluding 45 min lunch break)
• 1: 4 weekends - Saturday: 8:30am-3:00pm and Sunday: 9:00am-7:00pm
• 1:8 weekends - Saturday: 9:00am-7:00pm

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £15,727.4 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.