Veterinary Receptionist

Vets for Pets; Redhill; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary practice located in Redhill is seeking a dedicated individual to provide exceptional service to clients and their pets. This full-time position requires 1 in 3 weekends and previous Medical Receptionist experience. You'll be responsible for managing bookings, providing guidance on services available, and creating a welcoming atmosphere in the practice. Benefits include discounts and career development opportunities, aiming to foster a diverse and inclusive workplace.

Benefits

20% discount at the Vet Group

Discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Experience as a Medical Receptionist is essential.
• Ability to create a welcoming atmosphere for clients and pets.
• Passion for providing excellent service.

Responsibilities

• Provide exceptional service to clients and their pets.
• Manage day-to-day routines and bookings in the practice.
• Greet clients and offer support during their visits.

Skills

Medical Receptionist experience

Client service skills

Computer literacy

Calm and attentive demeanor

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Redhill Companion Care practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day‑to‑day routines of the practice will be done Ursula using our online booking system, so computer literacy is a must.

This is a Full‑Time role working 40 hours per week, including working 1 in 3 weekends. We will also be happy to consider applications from someone looking to work part time for at least 32 hours per week.

The Attributes Required:

• Previous Medical Receptionist experience is essential.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs elecciones.
• You will bring enthusiasm and drive to your role. Your passion forulação service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy robots new puppy’s first visit to the vet.
• Your personality has infectious and along with your fellow colleagues you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension, and holiday allowance.

Location

RH1 6QL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!