Veterinary Receptionist

Vets for Pets; Oxford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts (20%)

Career development

Pension

Holiday allowance

Job summary

Oxford Cowley Vets for Pets is seeking an experienced Veterinary Receptionist to join our friendly, supportive team in Oxford. You will be the first point of contact for clients and their pets, delivering outstanding client care and guiding customers through our services.

We offer both full-time and part-time roles with a fair weekend rota, plus opportunities for career development and staff discounts. If you thrive in a team environment and love animals, this is the role for you.

Qualifications

• Previous experience as a Veterinary Receptionist or in a similar client-facing role.
• Friendly and welcoming manner, first point of contact for clients and their pets.
• Ability to provide confident guidance by staying up to date with practice services.
• Calm, attentive approach focused on meeting clients’ needs.
• Enthusiasm, energy and a love of pets.
• Empathy to support clients through difficult news and exciting visits.

Responsibilities

• Provide exceptional service to clients and ensure the best care for their pets.
• Be the link between clients and clinical team and build strong relationships.
• Ensure every client visit is a positive experience and encourage future visits.
• Greet clients and manage payments and bookings with confidence.
• Support daily operations using our online booking system.

Skills

Friendly & welcoming

Client-facing

Excellent communication

Computer literacy

Booking system experience

Tools

Booking software

Job description

Voted one of the top 3 veterinary practices in Oxford for the 7th time and FIRST in 2024, we are hiring!

An exciting opportunity has arisen at Oxford Cowley Vets for Pets for an experienced Veterinary Receptionist to join our friendly and supportive team.

If you’re passionate about delivering outstanding client care and thrive in a team-focused environment, this could be the perfect role for you.

What your typical day will look like:

• Providing an exceptional service to our clients and the very best care for their pets, acting as a key link between clients and the clinical team.
• Building strong relationships with our clients, their pets, and the wider practice team-this will be essential to your success in the role.
• Ensuring every client visit is a positive experience, leaving clients feeling confident in the care provided and looking forward to their next visit.
• Welcoming clients and offering support, guidance, and reassurance, while confidently managing payments and future bookings.
• Supporting the smooth day-to-day running of the practice using our online booking system, so strong computer literacy is essential.

We offer both full-time and part-time hours, with a rota that includes working two weekends out of every four.

The attributes required:

• Previous experience as a Veterinary Receptionist or in a similar client-facing role.
• A friendly and welcoming manner, acting as the first point of contact for clients and their pets when they arrive at the practice.
• The ability to provide confident guidance by staying up to date with practice services and any additional offerings.
• A calm, attentive approach, with a strong focus on meeting clients’ needs at all times.
• Enthusiasm, energy, and a genuine passion for delivering excellent service, matched by a love of pets.
• The resilience and empathy to handle a variety of situations, from supporting clients through difficult news to sharing in the excitement of a new puppy’s first visit.
• A positive, infectious personality that helps create a welcoming and friendly atmosphere alongside your colleagues.

In short, you enjoy staying busy, love helping people and their pets, and are always motivated to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location: OX4 3JP

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!