Receptionist

CVS Veterinary Group; Kidlington; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Five weeks' annual leave

Staff discount on Veterinary bills

Employee Assistance Programme

Long Service Award

Staff discount on Animed Direct

Supportive CVS Vets network

Job summary

CVS Veterinary Group is seeking a Veterinary Receptionist for maternity cover across our Kidlington, Headington and Botley sites. You will be the first point of contact, delivering warm welcomes and handling front-of-house duties while supporting the team.

You will develop customer service, administration, and multitasking skills in a busy practice, with training and support from experienced staff and the CVS Vets network.

Qualifications

• Previous receptionist experience required; veterinary setting is a bonus.
• Resilience to handle emotional situations with grace.
• Strong communication and genuine empathy for clients.
• Excellent customer service and public-facing experience.
• Positive attitude and strong teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms as needed.
• Dispense medications as required when applicable.
• Process payments accurately and efficiently.
• Provide empathy to clients while maintaining professionalism.
• Organise patients using the in-house system.
• Liaise with other veterinary practices to address needs.
• Make necessary calls regarding debts, belongings and refunds.
• Ensure every client feels welcomed and valued.

Skills

Receptionist experience

Strong communication

Empathy

Customer service

Team player

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Veterinary Receptionist (Maternity Cover)

Beaumont Veterinary Group - Kidlington, Headington & Botley

Region R8

Are you passionate about delivering exceptional customer service and making pets a priority? We are looking for an enthusiastic, friendly, and motivated individual with a genuine love of animals to join our team as a Veterinary Receptionist at Beaumont Veterinary Group.

This is a fantastic opportunity to gain valuable experience within a busy veterinary practice, covering a maternity leave position across our front-of-house teams. You'll develop a wide range of skills, including customer service, administration, communication, and multitasking, while receiving comprehensive training and support from our experienced team.

Location

• Kidlington
• Headington
• Botley Road

Salary

National Minimum Wage

Contract

Maternity Cover

Hours

22.6 hours per week

Shift Pattern

Monday to Friday, with shifts between 12:00pm and 7:00pm, plus a 1 in 3 Saturday rota.

A full UK driving licence and access to your own vehicle are highly desirable, alongside the ability to travel independently across the local area to meet business needs.

Availability

Additional weekday overtime may occasionally be available, and flexibility to support the wider team would be welcomed.

About Beaumont Veterinary Group

Beaumont Veterinary Group has been providing exceptional veterinary care to pets and their owners across Oxfordshire for many years. Our dedicated teams are committed to delivering the highest standards of patient care while creating a welcoming and supportive environment for clients and colleagues alike.

About the Role

As a Veterinary Receptionist, you will play a vital role as the first point of contact for our clients. You will be responsible for creating a warm and professional welcome, delivering outstanding customer service, and supporting the smooth day-to-day running of our practices. Working closely with our veterinary surgeons, nurses, and support staff, you will help ensure every client and patient receives the best possible experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is passionate about animal welfare.

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.