Veterinary Receptionist

Vets for Pets; Nuneaton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une pratique vétérinaire à Nuneaton recherche un assistant de service client passionné par les animaux et le service. Vous serez le premier point de contact pour les clients, assurant un service exceptionnel et une atmosphère accueillante. Ce poste à temps plein implique des responsabilités variées, y compris la gestion des paiements et des réservations, tout en offrant un soutien aux clients et à leurs animaux.

Benefits

20% de réduction chez Vet Group, Pets at Home et Groom Room

Opportunités de développement de carrière en interne

Pension et congés

Qualifications

• Capacité à fournir un service exceptionnel aux clients et à leurs animaux.
• Compétences en gestion des paiements et des réservations.
• Enthousiasme et passion pour le service client et les animaux.

Responsibilities

• Accueillir les clients et fournir un soutien et des conseils.
• Gérer les paiements et les réservations avec confiance.
• Coordonner le bon fonctionnement des opérations quotidiennes.

Skills

Service client

Gestion des relations

Compétences informatiques

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Nuneaton practice.

What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full time role working 40 hours a week with some weekend work included on a rota basis

The attributes required
You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
You are calm, attentive and always focus on the clients’ needs.
You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location: CV11 4HR

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!