Veterinary Receptionist

VC Evidensia UK; Rushden; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a dedicated team as a part-time Veterinary Receptionist at Lake View Veterinary Centre, where you'll provide exceptional customer service and support to pet owners. With a focus on empathy and professionalism, you'll handle various tasks, from client interactions to administrative duties. Enjoy a competitive salary and generous benefits, including annual leave and employee wellbeing initiatives, while working in a supportive environment dedicated to animal care.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• At least one year’s experience in veterinary practice.
• Ability to commute to both locations.

Responsibilities

• Guide clients with excellent customer service and professionalism.
• Proactively seek ways to make a positive difference for pets and their humans.

Skills

Customer Service

Empathy

Communication

Tools

Client Management Software

Job description

Lake View Veterinary Centre, Thrapston, Thrapston, East Midlands

An exciting opportunity for an experienced Veterinary Receptionist has opened to join the wonderful team at our first opinion, small animal veterinary practices in Thrapston and Rushden, both part of the Lake View Veterinary Group. This role is for you if you enjoy going above and beyond to welcome pets and their human guardians to the practice, understanding their individual needs, sharing in their joys and sorrows, and creating lasting relationships. No two days will be the same and you will be supported by an experienced and caring team of Vets and Vet Nurses within the Lake View Group.

Often the first port of call, you will guide our clients through every situation with excellent customer service, an empathetic approach and professionalism to ensure their needs are met.

The role is not always a glamorous one, but an exceptional candidate will feel at home whether cleaning kennels, discussing the merits of our Pet Health Club, or responding to client concerns. You will be competent at using client management software, well able to prioritise your workload, and confident in providing feedback / seeking clarification where required. This role is certainly not one where you will remain behind the desk; you will be proactively seeking ways in which you can make a positive difference for pets and their humans every single day.

Situated within the picturesque surroundings of Northamptonshire, our modern practice is one of four within our group, offering an exceptional opportunity for a dedicated professional to join our experienced team.

More about you

Due to the fast-paced nature of the role and the specialist knowledge required, applicants must have at least one year’s experience of veterinary practice. Suitable candidates must have the ability prior to the start date to commute to both NN14 4PP and NN10 9TA.

The position offered is for a part-time Veterinary Receptionist role of 20 hours per week, working weekday afternoons and evenings, finishing no later than 7 pm. In order to provide sufficient cover, working on Fridays until 6 pm is an essential requirement of the role offered. We are a 100% small animal practice requiring no on call or out of hours shifts.

Monday – Wednesday: 2 pm – 7 pm at our Thrapston practice.

Friday: 1 pm-6 pm at our Rushden practice.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Lake View Veterinary Centre, Thrapston

Top Close, Thrapston, NN14 4PP, United Kingdom