Veterinary Receptionist

British Veterinary Association; Kettering; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a dedicated team as a part-time Veterinary Receptionist in Northamptonshire. You will provide exceptional customer service, support clients and their pets, and work in a dynamic environment with a caring team. Enjoy benefits like enhanced leave and development opportunities.

Benefits

6.6 weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• At least one year's experience in veterinary practice.
• Ability to commute to multiple locations.

Responsibilities

• Guide clients with excellent customer service and professionalism.
• Proactively seek ways to assist pets and their owners.
• Handle various tasks from cleaning to client interactions.

Skills

Customer Service

Empathy

Client Management Software

Workload Prioritization

Job description

An exciting opportunity for an experienced Veterinary Receptionist has opened to join the wonderful team at our first opinion, small animal veterinary practices in Thrapston and Rushden, both part of the Lake View Veterinary Group. This role is for you if you enjoy going above and beyond to welcome pets and their human guardians to the practice, understanding their individual needs, sharing in their joys and sorrows, and creating lasting relationships. No two days will be the same, and you will be supported by an experienced and caring team of Vets and Vet Nurses within the Lake View Group.

Often the first port of call, you will guide our clients through every situation with excellent customer service, an empathetic approach, and professionalism to ensure their needs are met.

The role is not always glamorous, but an exceptional candidate will feel at home whether cleaning kennels, discussing the merits of our Pet Health Club, or responding to client concerns. You will be competent at using client management software, well able to prioritise your workload, and confident in providing feedback or seeking clarification where required. This role is not one where you will remain behind the desk; you will be proactively seeking ways to make a positive difference for pets and their humans every single day.

Why join us?

Situated within the picturesque surroundings of Northamptonshire, our modern practice is one of four within our group, offering an exceptional opportunity for a dedicated professional to join our experienced team.

More about you

Due to the fast-paced nature of the role and the specialist knowledge required, applicants must have at least one year's experience of veterinary practice. Suitable candidates must have the ability prior to the start date to commute to both NN14 4PP and NN10 9TA.

Your shift pattern

The position offered is for a part-time Veterinary Receptionist role of 20 hours per week, working weekday afternoons and evenings, finishing no later than 7 pm. In order to provide sufficient cover, working on Fridays until 6 pm is an essential requirement of the role offered. We are a 100% small animal practice requiring no on-call or out-of-hours shifts.

Monday - Wednesday: 2 pm - 7 pm at our Thrapston practice.

Friday: 1 pm - 6 pm at our Rushden practice.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care