Veterinary Receptionist

VC Evidensia UK; Brackley, Leicester; On-site; GBP 20,000 - 30,000; Part time

Job summary

Ein etabliertes Tierpflegezentrum sucht einen engagierten und freundlichen Veterinär-Rezeptionisten, um das Team zu verstärken. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für Kunden und deren Haustiere, während Sie einen hervorragenden Kundenservice bieten. Sie werden für die Terminplanung, die Beantwortung von Anfragen und die Verwaltung von Kundeninformationen verantwortlich sein. Mit einem Fokus auf Teamarbeit und einer Leidenschaft für die Arbeit mit Tieren werden Sie Teil eines dynamischen und unterstützenden Umfelds. Diese Position bietet nicht nur eine wettbewerbsfähige Vergütung, sondern auch zahlreiche Vorteile, die das Wohlbefinden der Mitarbeiter fördern.

Benefits

6.6 Wochen Jahresurlaub

Zusätzlicher Urlaub für Ihren Geburtstag

Erweiterte familienfreundliche Richtlinien

Fahrrad-Leasing-Programm

Mitarbeiter-Wohlfühlinitiativen

Lern- und Entwicklungsmöglichkeiten

Rabatte und Cashback bei Einzelhändlern

Rabattierte Tierpflege für Mitarbeiter

Qualifications

• Mindestens 1 Jahr Erfahrung in der Rezeption, idealerweise in der Tiermedizin.
• Starke Kundenservice-Fähigkeiten und eine positive Einstellung.

Responsibilities

• Begrüßung von Kunden und deren Tieren mit Freundlichkeit.
• Terminplanung und Verwaltung des Terminplans.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Multitasking

Education

Rezeptionserfahrung

Veterinärrezeptionserfahrung

Tools

Microsoft Office

Job description

Croft Veterinary Centre, Brackley, Northamptonshire, East Midlands

We have an exciting new opportunity at Croft Vet Centre for a part-time Veterinary Receptionist to come onboard and join our team.

The part you’ll play at croft

We provide comprehensive pet care services and are seeking a bright and bubbly Veterinary Receptionist to expand our team. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.

Duties

• Greeting clients and their pets with a friendly and professional manner.
• Schedule appointments and manage the appointment calendar, including future appointments.
• Answering phone calls, emails, and other inquiries from clients.
• Collect and update client information in the database.
• Medication handling Admin including scanning and organising paperwork.
• Processing payments & debt management.
• Cleaning.

About you

We are looking for a dedicated, professional team member, who shows a real passion and positive attitude in every duty they perform. Candidates must have at least 1 year reception experience, and ideally at least 1 year of veterinary reception experience. This is because being a receptionist in the veterinary industry is very fast paced. This candidate needs to be highly self-motivated and have good customer service skills.

Requirements

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Passion for working with animals and their owners.
• Able to work well within a team and independently.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise tasks effectively.
• Knowledge of basic computer applications (e.g., Microsoft Office)

Rota

The role involves working up to 30 hours per week including a Saturday rota. There may be potential for extra hours to cover holidays and sickness. This is a permanent position.

In addition to a competitive salary you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Croft Veterinary Centre, Brackley

122 Banbury Road, Brackley, Northamptonshire, NN13 6BH, United Kingdom