Veterinary Receptionist

CVS Group; Cambridgeshire and Peterborough, Cambridge; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading company in veterinary services is seeking a passionate Veterinary Receptionist to join their team at Arbury Road Vets. The role involves managing client communications, booking appointments, and providing exceptional customer service. Ideal candidates should have previous receptionist experience and strong communication skills. Join a supportive environment that values animal care and teamwork.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Staff discount scheme on veterinary bills and products

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Excellent customer service skills and experience dealing with the public.

Responsibilities

• Answering phones and booking appointments.
• Providing a warm and welcoming experience to clients.

Skills

Communication

Customer Service

Empathy

Education

Receptionist Experience

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Arbury Road Vets.

Location: Arbury Road Vets, 32 Arbury Road, Cambridge CB4 2JE

Contract: Part-time or full-time depending on the candidate

Hours: Minimum 15 hours per week

Shift Pattern: Monday - Friday, including 1 in 3 Saturday mornings

About (Arbury Road Vets):

Take a look at the practice here: Arbury Road Vets, Cambridge | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion our people have for animals and for making pets a priority — it's at the heart of our work every day.

Take a look at our short film to see the remarkable work our Vets, Nurses, Care Assistants, and Receptionists do daily in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Resilient with the ability to handle potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience dealing with the public
• A positive attitude and strong teamwork skills
• Proficiency in Microsoft Office and other database management systems

What we can offer you:

We understand that benefits are key and vary among individuals. Here are some of what we offer:

• Salary aligned with the NMW
• Generous annual leave of 5 weeks plus Bank Holidays (pro-rata)
• Supportive and collaborative team environment
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more! For a full list, click here.

Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship for our clinical support roles, which do not meet the Home Office criteria.

CVS is committed to creating an inclusive workplace where all colleagues are encouraged and supported to be themselves, celebrating diversity and fostering an environment where everyone can deliver their best.

We aim to build a workforce that better reflects our diverse communities and the clients we serve.

To apply for this position, please click 'Apply Now'.