Veterinary Receptionist

Vets for Pets; Nottingham; On-site; GBP 10,000 - 15,000; Part time

Job summary

Join a leading veterinary practice where you will be the friendly face for clients and their pets. This part-time role includes providing client service, managing bookings, and ensuring a welcoming atmosphere. If you have a passion for pets and excellent communication skills, this could be the opportunity for you.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Previous experience in a receptionist role, preferably veterinary, will be an advantage.
• You must provide exceptional client service and guidance.
• Enthusiasm and passion for service and pets are essential.

Responsibilities

• Provide exceptional service to clients and care for their pets.
• Manage payments and future bookings confidently.
• Coordinate the smooth running of day-to-day routines at the practice.

Skills

Client Service

Computer Literacy

Communication

Teamwork

Calmness Under Pressure

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Chilwell practice

What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. Helping out with the cleaning of the practice will also be included

This is a part time role working around 20 hours a week. It will include 2-3 full days during the week and 1 in 3 Saturday mornings working 9am - 12pm.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous experience in a receptionist role, preferably veterinary, will be an advantage

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

We are an equal opportunities employer.