Veterinary Receptionist - Part-Time

VC Evidensia UK; Kettering; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a leading veterinary practice in Kettering as a part-time Veterinary Receptionist. You'll be the first point of contact for clients, responsible for scheduling appointments, managing inquiries, and ensuring smooth operations at the front desk. Bring your passion for pets and customer service to a dedicated team that values your contribution.

Benefits

6.6 weeks annual leave FTE

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits - discounts and cashback

Discounted staff pet care

Qualifications

• At least 1 year reception experience, ideally in a veterinary setting.
• Dedicated professional showing passion for animal care.
• Ability to work well in a team and independently.

Responsibilities

• Greet clients and their pets with a friendly demeanour.
• Schedule appointments and manage the appointment calendar.
• Answer inquiries and process payments.

Skills

Customer Service

Communication

Interpersonal Skills

Organisational Skills

Multitasking

Tools

Microsoft Office

Job description

Passionate about pets and customer service?

We have an exciting new opportunity at Easipetcare Kettering for 2 part-time Veterinary Receptionists to come onboard and join our team.

The Part You’ll Play

At our veterinary clinic, we provide comprehensive pet care services. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.

We are looking for a dedicated, professional team member, who shows a real passion and positive attitude in every duty they perform. Candidates must have at least 1 year reception experience, and ideally at least 1 year of veterinary reception experience. This is because being a receptionist in the veterinary industry is very fast paced. This candidate needs to be highly self-motivated with good customer service skills.

Duties:

• Greet clients and their pets with a friendly and professional demeanour
• Schedule appointments and manage the appointment calendar
• Answer phone calls, emails, and other inquiries from clients
• Collect and update client information in the database
• Assist with filing and organising paperwork
• Process payments for services rendered

Requirements:

• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Passion for working with animals and their owners
• Able to work well within a team and independently
• Strong organisational skills and attention to detail
• Ability to multitask and prioritise tasks effectively
• Knowledge of basic computer applications (e.g., Microsoft Office)

About the rota and salary

This is a part-time role working 20 hours per week covering Thursdays and Fridays, plus rotated Saturdays. You will also be included in the bank holiday rota.

Want to know more about us?

Easipetcare Kettering is a well-established practice with a large client base. It has great facilities including 4 consult rooms, a separate cattery, kennel and isolation ward, x-ray and ultrasound, theatre and prep room with an in-house laboratory.

The practice is situated close to local amenities. The practice is easily accessible with free car parking. It has excellent transport links, including the A14 and M1, and is a 15-minute walk from the train station where you can get a direct train to London. You will work alongside, and be supported by a great team of vets, nurses and support staff in this fast-paced environment.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Unit 3, Mariners Way, Northfield Avenue, Kettering, NN16 8AR, United Kingdom