Veterinary Receptionist

Linnaeus Group; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dedicated team as a Veterinary Receptionist at a well-established veterinary practice. This role offers a fantastic opportunity to provide excellent customer service while managing appointment bookings and supporting administrative tasks. With a focus on teamwork and career progression, you will thrive in a supportive environment that values your contributions. Enjoy a range of benefits including generous holiday leave, career advancement opportunities, and a wellness program to ensure your well-being. If you are passionate about animals and customer service, this is the perfect role for you!

Benefits

5 weeks holiday + bank holidays + Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Free annual Flu jab

Qualifications

• Experience in a customer-facing role is essential.
• Excellent communication and IT skills are required.

Responsibilities

• Manage appointment bookings and support administrative duties.
• Maintain high customer service standards in a fast-paced environment.

Skills

Customer Service

Communication Skills

Administration Skills

IT Skills (Microsoft Outlook, Word, Excel, Teams)

Organizational Skills

Time Management

Job description

Job Title: Veterinary Receptionist

Salary: £11.56 per hour

Location: Spinney Vets, Kettering Road

Job Type: Permanent, Full-time

Hours: 38.5 hours per week; Including 1 in 6 Saturday mornings.

We are currently seeking a Veterinary Receptionist to join our fantastic team here at Spinney Vets!

We would like to hear from candidates who are customer focused and confident communicators.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Your role and responsibilities

1. Manage and deal with appointment bookings professionally and efficiently.
2. Support the business with a range of administrative duties.
3. Dispensing medication.
4. Able to work well in a fast-paced environment and still maintain a high level of customer service and complete all tasks to a high standard.
5. Show awareness of financial control within the practice.
6. Be happy to discuss financial issues with clients if needs be.
7. Management of the practice diary to ensure all patients are booked in efficiently.
8. Maintain the highest professional and ethical standards.
9. Cleaning the consultation and waiting areas throughout the day.
10. Serving clients and taking payments, advising customers on products and services.
11. Banking duties.

Essential Skills, Knowledge and Experience

1. Experience dealing with customers in a customer-facing role.
2. Previous veterinary experience is desirable but not essential.
3. Excellent communication skills, both verbal and written.
4. Ability to work at a fast working pace under pressure along with lone working and managing own workload.
5. Excellent administration, organisational and time management skills with excellent attention to detail.
6. Excellent IT skills – Microsoft (Outlook, Word and Excel, Teams).

Benefits

1. 5 weeks holiday + bank holidays + Birthday Leave
2. Career progression opportunities
3. Staff discount schemes
4. Life Assurance
5. Enhanced sickness pay
6. Enhanced equal family leave
7. E-car salary sacrifice scheme
8. Employer contribution pension scheme
9. Wellness program including:
10. Employee assistance program
11. Eyecare voucher scheme
12. Free annual Flu jab
13. Cycle to work scheme
14. Recruitment referral reward scheme

About us

We are a well-established, RCVS accredited, primary care practice that specialises in small animals within the county of Northamptonshire. Spinney Vets has two branches, the main branch where this role is based on Kettering Road and the Wootton Fields branch.

Our highly trained staff create a loving and caring service that goes above and beyond to keep our patients healthy. As a team we collaborate with each other on complicated cases or support all colleagues with career progression within the industry.

Interested? If you would like to apply for this role, please click ‘Apply’ at the top of the page. Or, for any questions, please contact us.