Veterinary Receptionist (Part-Time)

British Veterinary Association; Lincoln; On-site; GBP 10,000 - 40,000; Part time

Job summary

The British Veterinary Association is seeking an enthusiastic Veterinary Receptionist for a busy animal hospital. The role involves providing outstanding customer service, managing client interactions, and supporting a dedicated veterinary team. Competitive salary and additional benefits are offered, making this an excellent opportunity for a driven candidate.

Benefits

6.6 weeks annual leave FTE

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits - discounts with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Ability to demonstrate a professional and knowledgeable impression.
• Thrives in a fast-paced environment.
• Bright and bubbly personality.

Responsibilities

• Greet clients and provide exceptional front-of-house service.
• Handle incoming telephone calls and respond to client queries.
• Process payments and manage insurance-related inquiries.

Skills

Customer Service

Communication

Professionalism

Job description

Passionate about pets and delivering excellent customer service?

We are seeking a bright and bubbly Veterinary Receptionist to assist with a busy reception within a small animal hospital. You will be the first point of contact for clients and the general public both on the telephone and in person. You will also be able to demonstrate a professional and knowledgeable impression to promote the Practice and give confidence to our clients. If you can bake we enjoy Cake Fridays!

About the role

This is a very fast-paced and varied role that is ideal for a highly driven candidate that thrives on providing a high level of customer service.Our experienced team of veterinary surgeons are supported by a dedicated team of qualified and student veterinary nurses and we all pride ourselves on providing the highest possible levels of patient care.

Duties/responsibilities include?

Greet clients and provide exceptional front-of-house service

Handle incoming telephone calls and respond to client queries

Process payments and manage insurance-related inquiries

Respond to client emails professionally and efficiently

Maintain the cleanliness and presentation of the reception and waiting areas

Rota

This is a part-time permanent role working 30 hours per week with shifts ranging from 8:00am-2:00pm, 1:15pm-7:15pm, 12:30pm-6:30pm, 8:00am-1:00pm, 8:30am-5:00pm.

If this is for you please get in touch, we have a fabulous team waiting for you to join them!

In addition to a competitive salary, you will benefit from:

6.6Weeks annual leaveFTE

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care