Veterinary Receptionist

Grove Lodge Veterinary Group; Cannock; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading veterinary group is seeking a part-time client care advisor to enhance client satisfaction through excellent service and support. The role entails managing client interactions, scheduling appointments, and contributing to a welcoming environment for pets and their owners. Ideal candidates will thrive in a busy setting, bringing enthusiasm and a love for animals.

Benefits

20% discount at Vet Group and partner retailers

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Must be calm, attentive, focusing on client needs.
• Enthusiastic and driven with a passion for service and pets.
• Ability to handle emotional situations with clients.

Responsibilities

• Handle calls, book appointments, and manage payments.
• Provide guidance on preventative care and handle client queries.
• Coordinate daily routines of the practice using the online booking system.

Skills

Client service

Computer literacy

Communication

Job description

We're excited to be recruiting a part time client care advisor for our Cannock team! Due to growth we are recruiting a fifth team member to support our clients, patients and clinical team in practice.

What your typical day will look like

On a daily basis you will be handling calls booking appointments, procedures and investigations, advising on preventative care plans and cash handling. As you grow your skills you will learn about pet insurance, review debt reports and calling clients to advise on boosters and care plan products. This role is ideal for someone with a passion for provide great client care who thrives in a busy environment.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This part-time role involves working 27 hours per week with 1 Saturday in 4 (9:00 a.m.-1:00 p.m.), moving to one in five after training. The shift patterns are:

• Monday rotating 8:30 a.m.-4:00 p.m. / 12:00 p.m.-7:30 p.m.
• Wednesday 4:00 p.m.-7:30 p.m.
• Thursday 8:30 a.m.-6:30 p.m.
• Friday 1:30 p.m.-7:30 p.m.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: WS12 1LU

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!