Veterinary Receptionist - Part-Time

British Veterinary Association; Kettering; On-site; GBP 10,000 - 15,000; Part time

Job summary

Join a well-established veterinary practice in Kettering as a part-time Veterinary Receptionist. You'll play a key role in front desk operations, ensuring exceptional client service while working alongside a dedicated team. The role offers competitive benefits, including 6.6 weeks of annual leave and employee wellbeing initiatives.

Benefits

6.6 weeks annual leave (FTE)

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development

Pawsome Benefits - discounts and cashback

Pension scheme

Discounted staff pet care

Qualifications

• At least 1 year of reception experience, ideally in a veterinary setting.
• Self-motivated with a passion for pets.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Greet clients and schedule appointments.
• Handle medication and manage data.
• Assist with filing and processing payments.

Skills

Customer service skills

Communication

Organisational skills

Tools

Microsoft Office

Job description

Passionate about pets and customer service?

We have an exciting new opportunity at Easipetcare Kettering for 2 part-time Veterinary Receptionists to join our team.

The Part You'll Play

At our veterinary clinic, we provide comprehensive pet care services. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.

Our ideal candidate

We are looking for a dedicated, professional team member who shows a real passion and positive attitude in every duty they perform. Candidates must have at least 1 year of reception experience, ideally including veterinary reception experience, as the role is fast-paced. The candidate needs to be highly self-motivated with good customer service skills.

Duties:

• Greet clients and their pets with a friendly and professional demeanour
• Schedule appointments and manage the appointment calendar
• Answer phone calls, emails, and other inquiries from clients
• Collect and update client information in the database
• Medication handling
• Assist with filing and organising paperwork
• Process payments for services rendered

Requirements:

• Previous experience in a customer service role is preferred
• Excellent communication and interpersonal skills
• Passion for working with animals and their owners
• Able to work well within a team and independently
• Strong organisational skills and attention to detail
• Ability to multitask and prioritise tasks effectively
• Knowledge of basic computer applications (e.g., Microsoft Office)

About the rota and salary

This is a part-time role working 20 hours per week covering Thursdays and Fridays, plus rotated Saturdays. You will also be included in the bank holiday rota.

Want to know more about us?

Easipetcare Kettering is a well-established practice with a large client base. It has great facilities including 4 consult rooms, a separate cattery, kennel and isolation ward, x-ray and ultrasound, theatre and prep room with an in-house laboratory.

The practice is situated close to local amenities, with free car parking and excellent transport links, including the A14 and M1. It is a 15-minute walk from the train station with direct trains to London. You will work alongside a great team of vets, nurses, and support staff in this fast-paced environment.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave (FTE)
• Additional annual leave for your birthday
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development via the IVC Evidensia Academy
• Pawsome Benefits - discounts and cashback with retailers
• Pension scheme
• Discounted staff pet care