Veterinary Receptionist

Mvsvets; Cambridge, Cambridgeshire and Peterborough; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a passionate Veterinary Receptionist to join their team. This role involves engaging with pet owners, managing appointments, and providing exceptional customer service in a supportive environment. With a commitment to animal care, the company offers a collaborative atmosphere where your contributions will make a real difference. You will be part of a dedicated team that prioritizes the well-being of pets and their owners, ensuring a welcoming experience for all. If you have a love for animals and excellent communication skills, this is the perfect opportunity for you!

Benefits

Generous Annual Leave

Staff Discount Scheme

Employee Assistance Programme

Collaborative Team Environment

Qualifications

• Experience as a receptionist is essential; veterinary experience is a plus.
• Ability to cope with distressing situations and provide excellent customer service.

Responsibilities

• Answering phones and booking appointments for clients.
• Providing a warm and welcoming experience to clients arriving at the practice.

Skills

Customer Service Skills

Communication Skills

Empathy

Microsoft Office Proficiency

Teamwork

Education

Previous Receptionist Experience

Veterinary Experience

Tools

Database Management Systems

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Arbury Road Vets.

Location: Arbury Road Vets, 32 Arbury Road, Cambridge CB4 2JE

Contract: Part-time or full-time depending on the candidate

Hours: Minimum 15 hours per week

Shift Pattern: Monday - Friday, including 1 in 3 Saturday mornings

About (Arbury Road Vets):

Take a look at the practice here: Arbury Road Vets, Cambridge | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority. It's at the heart of our work every day.

Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others. Here are some of what we offer:

• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more!

For a full list, click here: CVS Employee Benefits - what we can offer you!

Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting the Home Office criteria.

CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, where differences are celebrated, and everyone feels able to deliver their best.

We aim to build a workforce that is more representative of our diverse communities and the people we serve.

To apply for this position, please click 'Apply Now'.