Veterinary Receptionist

Vet Record Careers; Letchworth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a friendly and organized Veterinary Receptionist to join their dedicated team. This role is vital as you will be the first point of contact for clients and their pets, ensuring a welcoming and efficient experience. You will manage appointments, handle inquiries, and maintain records using specialized software, all while providing compassionate care. Situated in a charming town with great transport links and green spaces, this role offers a supportive environment among a fantastic team of professionals. If you have a passion for animal care and the necessary experience, this opportunity is perfect for you.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounts and cashback with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Previous experience as a veterinary receptionist is essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Greet clients and patients warmly and manage appointments.
• Handle client inquiries and maintain accurate records.
• Assist with administrative tasks and ensure a clean reception area.

Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Multitasking

Attention to Detail

Education

High School Diploma or Equivalent

Customer Service Qualifications

Administration Qualifications

Tools

Practice Management Software

Job description

We are seeking a friendly, organised, Veterinary Receptionist to join our team. The ideal candidate will have previous experience working in a veterinary reception role and will be able to handle a variety of tasks in a fast-paced environment. The Veterinary Receptionist will be the first point of contact for our clients and will play a crucial role in ensuring a positive experience for both pets and their owners.

Key Responsibilities

• Greet clients and patients with a warm and welcoming attitude.
• Answer phone calls, schedule appointments, and manage the practice's appointment calendar.
• Handle client inquiries and provide information about our services, procedures, and policies.
• Process payments, manage billing, and handle basic financial transactions.
• Maintain accurate client and patient records using our practice management software.
• Assist with the preparation and filing of medical records and other documentation.
• Communicate effectively with veterinary staff to ensure smooth workflow and coordination of patient care.
• Manage the reception area, ensuring it is clean, organized, and stocked with necessary supplies.
• Assist with other administrative tasks as needed.

Why join us?

Letchworth Veterinary Centre is a small animal practice located in the lovely town of Letchworth in the North Hertfordshire district of Hertfordshire. Less than 40 miles north of central London, North Hertfordshire is an attractive area with many villages, hamlets, and market towns. We are situated close to the town centre and have very good transport links. We are also close to green spaces if you love the outdoors. Our fantastic team of Vets, Nurses and receptionists all work together to provide a professional, caring and friendly service for the pets that visit us and their owners.

Our ideal person

Previous experience as a veterinary receptionist is essential for this role, as it requires excellent communication and interpersonal skills. Strong organizational abilities and attention to detail are crucial, as well as proficiency in using computer systems and practice management software. The ideal candidate should be able to multitask and work efficiently in a fast-paced environment while maintaining a compassionate and caring attitude toward both animals and their owners. A reliable, punctual, and professional demeanor is expected, along with the ability to handle stressful situations calmly and effectively. A high school diploma or equivalent is required, and additional qualifications in customer service or administration are considered a plus. If you are passionate about animal care and have the experience and skills to excel in a veterinary reception role, we would love to hear from you.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

Letchworth Veterinary Centre

Norton Way North, Letchworth, SG6 1BS, United Kingdom