Veterinary Receptionist (Part-Time)

VC Evidensia UK; Kettering; On-site; GBP 20,000 - 24,000; Part time

Job summary

An established industry player is seeking a part-time Veterinary Receptionist to join their friendly team in Kettering. This role involves delivering exceptional customer service, managing client interactions, and ensuring smooth operations at the practice. The ideal candidate will possess strong communication skills and a passion for helping others. With a supportive work environment and opportunities for professional development, this position is perfect for those looking to contribute to a caring veterinary team. Enjoy a competitive salary and various employee benefits while working in a beautiful market town with easy access to larger cities.

Benefits

6.6 Weeks annual leave (FTE)

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Pawsome Benefits - discounts with retailers

Qualifications

• Experience in a customer-based environment is preferred.
• Flexibility to cover shifts at different practices is required.

Responsibilities

• Liaising with clients and staff to provide excellent customer care.
• Managing appointments and handling telephone and email inquiries.
• Maintaining a clean and safe environment for clients and pets.

Skills

Communication Skills

Customer Service

IT Knowledge

Telephone Skills

Job description

Sampson Park, Thrapston Veterinary Surgery, Kettering, East Midlands

Part-time Veterinary Receptionist required at our Thrapston practice!

We are looking for an enthusiastic part-time Receptionist to deliver outstanding customer service. The ideal candidate should possess excellent communication skills, experience of working in a busy, customer-based environment, with good telephone skills and knowledge of IT programmes and emails. Previous veterinary environmental skills are desirable but not essential as training will be given. We are looking for someone who can be flexible to cover holiday/sick at our Oundle and Corby practices. This is a part-time role working 20.5 hours per week.

Main responsibilities of the role include but are not limited to:

• Liaising with clients and clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

More about us

We are a friendly and supportive first-opinion, small animal practice located in a beautiful market town with easy access to large cities and links to Northampton and Cambridge. This is an ideal area for outdoor enthusiasts due to our rural location, River Nene access, and local sports clubs. London is accessible within an hour on the train.

This is a fantastic opportunity to be part of a friendly, caring team where you’ll receive great support. If you have a passion for working with people and delivering exceptional service, we’d love to hear from you!

In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave (FTE)
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
• Discounted staff pet care

Sampson Park, Thrapston Veterinary Surgery

6 Midland Road, Thrapston, Kettering, NN14 4JR, United Kingdom