Veterinary Receptionist

CVS (East Midlands) Vehicle logistics; Macclesfield; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a passionate Veterinary Receptionist to join their team at Bond Street Veterinary Clinic. This exciting role involves providing exceptional customer service, managing client interactions, and ensuring a welcoming environment for pet owners. You will be part of a supportive team dedicated to making pets a priority, while also enjoying generous benefits such as annual leave, health support, and a staff discount scheme. If you thrive in a collaborative environment and have a love for animals, this opportunity is perfect for you!

Benefits

Generous annual leave entitlement

Long Service Award

Staff discount scheme

Private healthcare

Employee Assistance Programme

Access to Mental Health First-Aiders

Qualifications

• Previous receptionist experience is essential, veterinary experience is a plus.
• Excellent customer service skills and strong empathy required.

Responsibilities

• Answering phones and booking appointments.
• Providing a warm and welcoming experience to clients.
• Completing insurance forms and dispensing medications.

Skills

Receptionist experience

Customer service skills

Empathy

Microsoft Office proficiency

Teamwork skills

Ability to cope with distressing situations

Tools

Database management systems

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Bond Street Veterinary Clinic.

Location: Macclesfield

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday between 08.00 – 19.00 with a share in the Saturday 08.00 – 16.00 rota

About Bond Street Veterinary Clinic:

Take a look at the practice here: Bond Street Veterinary Clinic, Macclesfield | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Long Service Award – employees receive an extra day's annual leave for each year's service (up to a maximum of 5 days for 5 completed years)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.