Veterinary Receptionist

British Veterinary Association; St Helens; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a thriving veterinary practice in St Helens as a Veterinary Receptionist. In this full-time role, you will engage with clients, manage patient flow, and be part of a supportive team. Enjoy additional benefits such as enhanced leave policies, wellbeing initiatives, and a competitive salary.

Benefits

6.6 weeks annual leave

Additional holiday for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Friendly and approachable demeanor.
• Training in bereavement awareness is provided.
• Willingness to learn and develop in the role.

Responsibilities

• Answering phone calls and greeting clients.
• Processing referrals, insurance, and payments.
• Contributing to infection control and client care.
• Assisting clients with preventative health care plans.

Skills

Client Care

Communication

Teamwork

Multitasking

Job description

We are hiring!

Here at Bryn and Golborne, we are looking for a friendly and approachable Veterinary Receptionist to join our team on a full-time basis. You will be joining a thriving and dynamic practice based over two sites.

Duties will include answering phone calls, greeting and arriving clients and patients, processing referrals, insurances and payments, offering superb personal care to clients in the waiting area, monitoring and contributing to infection control. You will also be involved in helping our clients take advantage our preventative health care plans, be given training in bereavement awareness, and have access to our extensive intranet training helping you progress in your career.

Rota and salary

This is a full-time permanent role working 40 hours per week over 5 days.

About us

We are a first opinion practice and have a varied and very busy caseload at both surgeries. We are a friendly, welcoming and supportive team of five vet surgeons, five full time nurses, two VCAs, four Client Care Advisors and a Practice Manager. You will be given full training, uniform, and many other benefits via our Pawsome colleague benefits platform.

In addition to a competitive salary, you will benefit from:

6.6Weeks annual leave

Additional annual leave for your birthday which will be added to your holiday allowance

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Cycle to work scheme

Initiatives focused on employee wellbeing

Non-accidental injury support

Learning and development opportunities via the IVC Evidensia Academy

Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers

Pension scheme

Discounted staff pet care