Veterinary Receptionist

British Veterinary Association; Bradford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in Thornbury seeks a dedicated receptionist to enhance customer service and assist pet owners. The ideal candidate will have strong communication skills, a caring demeanor, and experience in an office setting. Enjoy a supportive work environment, competitive salary, and a variety of employee benefits, including generous leave and development opportunities.

Benefits

6.6 weeks of annual leave

Extra leave for your birthday

Family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development through IVC Evidensia Academy

Pension scheme

Discounted pet care for staff

Qualifications

• Minimum of 1 year office-based experience.
• Reliable with excellent time management skills.
• Professional and caring telephone manner.

Responsibilities

• Greet clients warmly and manage appointments.
• Advise on preventative healthcare products and handle queries.
• Take payments and support administrative tasks.

Skills

Customer Service

Communication

Interpersonal Skills

IT Proficiency

Attention to Detail

Education

5 GCSEs at Grade C or above

Tools

MS Office

Job description

Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group is looking for a receptionist to join our small and friendly practice in Thornbury. As a valued member of the reception team, you will be the first point of contact for pets and their owners.

The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. They will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, and a love of animals.

The role

We're seeking a friendly, professional individual to join our team. Your responsibilities will include greeting clients warmly, booking, cancelling, and amending appointments, and handling queries via phone, email, or face-to-face. You will advise clients on preventative healthcare products, promote Pet Healthcare Plans and pet insurance, and dispense medications and prescriptions as needed. Additional duties involve taking payments, cashing up, and supporting administrative tasks to ensure smooth practice operations.

The perfect fit

• Minimum of 1 year office-based experience
• Good educational background (minimum 5 GCSEs at Grade C or above)
• Reliable with excellent time management skills
• Professional and caring telephone manner
• Strong communication and interpersonal skills
• Excellent customer service skills
• Good working knowledge of MS Office
• Good numeracy and literacy skills
• High attention to detail

Your shift pattern

This role involves 26 hours per week with the following schedule: Tuesday 8 am - 2 pm, Wednesday 1:30 pm - 7:30 pm, Thursday 1:30 pm - 7:30 pm, Friday 8 am - 2 pm, and 1 or 4 weekends per month working 8 hours on either Saturday or Sunday.

Benefits

Alongside a competitive salary, benefits include:

• 6.6 weeks of annual leave
• Extra leave for your birthday
• Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Support for non-accidental injury cases
• Learning and development through IVC Evidensia Academy
• Pawsome Benefits with discounts and cashback via Reward Gateway
• Pension scheme
• Discounted pet care for staff