Veterinary Receptionist

VC Evidensia UK; Normanton on Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

Castle Vets is seeking a Veterinary Receptionist for their small animal hospital in Reading, England. The role combines a passion for animals with exceptional customer service, managing various reception duties and supporting the veterinary team. A supportive and collaborative environment is offered alongside a full-time, permanent position.

Benefits

6.6 weeks annual leave

Additional annual leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Proactive and friendly individual with strong customer service skills.
• Experience in managing reception duties for veterinary services preferred.

Responsibilities

• Welcoming clients and their pets in a professional manner.
• Managing reception duties such as phone calls and appointment bookings.
• Processing insurance claims and keeping client records accurate.

Skills

Customer Service

Organizational Skills

Compassion

Job description

Castle Vets Pet Healthcare Centre, Reading, Reading, South East

Are you a friendly, organised, and proactive individual seeking a rewarding full-time role that combines your passion for animals with exceptional customer service? Castle Vets, a well-established small animal hospital in Reading, is looking for a Veterinary Receptionist to join our dedicated team.

What You’ll Be Doing:

• Welcoming clients and their pets in a warm, professional manner
• Managing reception duties such as phone calls, appointment bookings, and general inquiries
• Processing insurance claims and pet health club memberships
• Keeping client records accurate and up-to-date
• Supporting the veterinary team with administrative tasks away from the front desk
• Remaining calm and compassionate in high-pressure or emotional situations

About Us

Castle Vets is a trusted small animal veterinary hospital providing high standards of patient care. We’re proud to hold hospital status along with Gold Cat Friendly and Silver Rabbit Friendly accreditations. Our modern facilities include a CT scanner, digital and dental X-ray, ultrasound, and endoscopy.

You’ll be joining a collaborative, supportive, and friendly team that values compassion, professionalism, and excellent service for both clients and their pets.

This is a full-time, permanent position offering between 30 to 40 hours per week across 5 days, with shifts scheduled between 8:00 am and 7:00 pm, Monday to Friday. In addition, the role includes working 1 in 4 Saturday mornings from 8:00 am to 1:30 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Castle Vets Pet Healthcare Centre, Reading