Veterinary Receptionist

Mvsvets; Horsham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary practice in Horsham is seeking a passionate Veterinary Receptionist to join their team. The role involves providing excellent customer service, managing appointments, and supporting clients with their needs. Ideal candidates will have previous receptionist experience and a strong desire to work in a compassionate environment.

Benefits

Generous annual leave entitlement of 5 weeks plus Bank Holidays

Staff discount scheme on Veterinary bills and products

Employee Assistance Programme

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus.
• Excellent communicator with strong empathy.
• Proficiency in Microsoft Office and other database management systems.

Responsibilities

• Answering phones and booking appointments.
• Completing insurance forms and dispensing medications.
• Providing a warm and welcoming experience to clients.

Skills

Communication

Customer Service

Empathy

Teamwork

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at HORSHAM.

Location: Horsham

Contract: Permanent

Hours: 37

Shift Pattern: To be confirmed

About (FARTHINGS HORSHAM):

Take a look at the practice here: Farthings Veterinary Group, Horsham | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: our veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority. It's what is at the heart of our work every day.

Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Most importantly, providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the NMW
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And more!

Or, if easier, you can find a full list by clicking here: CVS Employee Benefits - what we can offer you!

Note: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting the criteria set out by the Home Office.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated, and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we serve.

To apply for this position, please click 'Apply Now'.