Veterinary Receptionist

British Veterinary Association; Crowborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading veterinary practice as a Receptionist, where you will be the first point of contact for clients and visitors. This role requires excellent organizational and communication skills, along with the ability to provide exceptional customer service. You will manage appointments, client records, and ensure a welcoming reception area. We offer a supportive team environment, competitive benefits, and opportunities for professional development.

Benefits

6.6 weeks of annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• Proficient in office tasks and customer service.
• Reliable and professional demeanor.

Responsibilities

• Greet visitors and answer phone calls professionally.
• Manage client records and appointment scheduling.
• Process payments and handle cash exchanges.

Skills

Organizational Skills

Communication

Job description

We are seeking a reliable and professional Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organizational skills, be proficient in office tasks, and possess strong communication skills.

Your day-to-day

1. Ensure all visitors are greeted professionally and courteously.
2. Prioritize answering phone calls to address client inquiries promptly and professionally.
3. Provide excellent customer service in a professional, sympathetic, and courteous manner.
4. Record and follow up on inquiries efficiently.
5. Add new client details into the system and update vaccine/contact information during visits or calls.
6. Verify invoices for accuracy and make necessary adjustments.
7. Secure follow-up appointments to complete treatment plans.
8. Call to reschedule missed appointments.
9. Promote Pet Healthcare Plans and pet insurance.
10. Maintain a clean and tidy reception area.
11. Adhere to all practice and reception policies for excellent client service.

Administrative duties include

1. Booking, changing, or cancelling appointments.
2. Processing payments and handling cash exchanges.
3. Performing end-of-day banking.
4. Attending reception meetings as needed.
5. Dispensing medications.
6. Keeping client records updated and managing clinic emails.
7. Completing daily paperwork, organizing incoming and outgoing mail, and preparing consent forms for surgeries.
8. Filling out paperwork for Pet Healthcare Plans and 4-week free insurance.
9. Performing other duties as required by the practice.

Join a team you are proud to be a part of

At Well House Vets, we pride ourselves in providing exceptional veterinary care. We work to high clinical standards and have state-of-the-art equipment. We are a 2-branch small animal practice based in Crowborough and Tunbridge Wells, comprising 4 Veterinary Surgeons (including 1 certificate holder for orthopaedics), 4 Registered Veterinary Nurses, and 3 Receptionists.

Your shift pattern

The role involves 40 hours per week across various shifts between 8 am - 7 pm, over either 4 or 5 days for full-time applicants. We are also open to part-time applicants. Additionally, you will be required to work 1:4 Saturdays between 8 am - 5 pm, with TOIL.

Benefits

• 6.6 weeks of annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care