Veterinary Receptionist

Dnavetcare; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity awaits at a thriving veterinary surgery in London for a passionate Veterinary Receptionist. This role involves being the friendly face that greets clients and their pets, providing exceptional service while managing a busy reception desk. You'll be responsible for scheduling appointments, assisting the vet team, and ensuring a smooth workflow. Join a dedicated team committed to delivering outstanding care in a warm and welcoming environment. If you have a love for animals and excellent communication skills, this position is perfect for you!

Qualifications

• Previous experience in a customer-facing role within the veterinary industry.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and multitasking skills.

Responsibilities

• Welcoming clients and their pets upon arrival.
• Booking appointments and managing arrivals on the RX Works diary.
• Processing payments after pet treatments.

Skills

Veterinary Receptionist Experience

Communication Skills

Organizational Skills

Multitasking Abilities

Customer Service

Computer Proficiency

Tools

RxWorks

Job description

About The Role

Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in London? Look no further! Here at the award-winning, thriving Streatham Hill Veterinary Surgery, we are currently seeking a dedicated individual to join our incredible team as a Veterinary Receptionist.

Our practice is renowned for delivering exceptional care and service to our clients' lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients, and their owners.

As a Veterinary Receptionist, you'll be the first point of contact for our clients. You'll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good fuss! You'll assist them with scheduling appointments, answering inquiries, and providing general support.

Your day at Streatham Hill could include:

1. Welcoming clients and their pets upon arrival
2. Booking appointments and managing arrivals on the RX Works diary
3. Promoting our Healthcare Plan to ensure pets receive premium discounted preventative treatment
4. Booking follow-up appointments after initial consultations
5. Assisting the Vet and Nurse team with queries
6. Scanning paperwork onto pets' digital records
7. Liaising with clients regarding appointment bookings and medication collection
8. Ordering food and medication
9. Processing payments immediately after pet treatments
10. Handling 0% finance applications for clients wishing to spread the cost of larger procedures
11. Managing a busy reception desk efficiently and professionally, including responding to emails and social media messages

This is a full-time position, working 40 hours per week with a mix of shifts between 7:30am-8pm, including 1 in 4 weekends. You will also be required to work some bank holidays annually.

About You

Ideally, you will have:

• Previous experience as a Veterinary Receptionist or in a similar customer-facing role within the veterinary industry
• Exceptional communication and interpersonal skills
• Strong organizational abilities and the ability to multitask in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service
• Proficiency in computer systems and software; experience using RxWorks is a significant advantage

Interested? Get in touch today!

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. They have leveraged their extensive experience working in high-quality practices to provide exceptional veterinary care across London and Kent. Claire Baker joined as a Director in 2019, having previously worked at the main London hospital since 2013 as a locum. Claire oversees operations and vet team recruitment.

DNA Vetcare boasts a network of excellent veterinary surgeons selected for their clinical skills, experience, and compassionate care. This network forms the foundation of our reputation for providing the best care to pets and owners alike.

Alan and Dane are committed to delivering excellent service to clients, respectful, caring, and expert care for animals, and fostering a supportive, encouraging workplace for their teams.