Veterinary Receptionist

Vets for Pets; Dumbarton; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a vibrant and award-winning team at a small animal practice in Dumbarton, where your passion for pets and exceptional client service will shine. This role involves engaging with clients, providing guidance, and ensuring their pets receive the best care possible. You'll be the friendly face that clients trust, creating a welcoming atmosphere while managing day-to-day operations. With flexible hours and a supportive environment, this position is perfect for those who love making a difference in the lives of pets and their owners. Embrace the opportunity to grow in your career while enjoying great benefits and discounts.

Benefits

20% Discount at Vet Group

Access to Discounts and Cashbacks

In-house Career Development Opportunities

Pension

Holiday Allowance

Paid Breaks

Qualifications

• Ability to build strong relationships with clients and their pets.
• Calm and attentive to clients' needs.

Responsibilities

• Provide exceptional service to clients and care for their pets.
• Manage payments and future bookings confidently.

Skills

Client Service

Computer Literacy

Communication

Teamwork

Tools

Online Booking System

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Dumbarton Vets for Pets practice.

We are a small animal practice that opened in 2014 and have just grown exponentially ever since. We’re lucky to be a cohesive team, reflected in the awards won so far - practice of the year (won in April 2023, voted for by clients) and supportive practice of the year for our new graduate (won in June 2024).

What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Full or Part Time role working 20 to 40 hours per week. You will be working both early and late shifts during the week between 8:30am to 7pm. This role will include working 1 in 4 weekends (Saturdays 9am to 6pm, Sundays 11am to 6pm).

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, holiday allowance and paid breaks. The salary for this role is £12.21 per hour, however we are happy to increase and discuss this for experienced candidates.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: G82 1RB

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!