Veterinary Receptionist

Linnaeus Group; Glasgow; On-site; GBP 12,000; Part time

Job summary

Join an expanding network of veterinary practices as a Client Care Advisor, where you'll be the welcoming face for clients and their pets. This role offers a unique opportunity to work in a supportive environment, providing essential front-of-house services while being part of a passionate team dedicated to animal care. With comprehensive training provided, you’ll develop your skills in customer service and administration, ensuring a high standard of care and support. Enjoy a range of benefits including extensive CPD programs, generous holiday allowances, and career progression opportunities. If you're an animal lover looking to make a difference, this is the perfect role for you!

Benefits

Extensive free online CPD program

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Qualifications

• No previous veterinary receptionist experience necessary.
• Excellent IT skills required, particularly in Microsoft Office.

Responsibilities

• Manage appointment bookings and support administrative tasks.
• Maintain high customer service standards in a fast-paced environment.
• Handle financial transactions and keep the reception area tidy.

Skills

Customer Service

Microsoft Office (Outlook, Word, Excel)

Appointment Management

Financial Transactions Handling

Administrative Duties

Job description

Client Care Advisor

Salary: £11,120 per annum

Location: Pets'n'Vets - Roundhouse Veterinary Hospital, Pollokshaws

Job Type: Permanent, Part-Time

Hours: 18.5 hours per week

Shifts: Rotational Pattern- 2 days over 7 days, Monday to Sunday 8am-10pm, 9 hour shifts.

We are currently seeking a Client Care Advisor to join our fantastic team. You will be front of house, welcoming clients and their pets into the practice.

The Pets'n'Vets Family part of the Linnaeus Group have practices across the Glasgow area. We have a position primarily based at our Roundhouse Veterinary Hospital in Pollokshaws, but the successful applicants may also be required to work at any of our other practices. The Roundhouse Hospital provides both a first-class referral service and 1st opinion clinical work.

Our receptionists are often the first point of contact when the client calls or arrives at the hospital and our other practices. The receptionists are a friendly face and listening ear when our clients need it most, and valued support for our clinical teams. No previous veterinary receptionist experience necessary as the successful candidates will go through an initial intense training programme.

Your role and responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Support the business with a range of administrative duties
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Maintain the highest professional and ethical standards
• Handle financial transactions and communicate confidently with clients
• Keep the reception and waiting area tidy
• Excellent IT skills – Microsoft (Outlook, Word, and Excel)
• Stock Control

Benefits

• Extensive free online Linnaeus CPD program
• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About Us

Our original site was established almost 50 years ago in the Southside of Glasgow. Since then, the unique Pets‘n’Vets ethos and style of veterinary care has infused six more surgeries. At our heart, we are a business made up of animal lovers. We are incredibly passionate about what we do and believe we are a little different from other veterinary practices. We offer the most up-to-date facilities and treatment while firmly adhering to the values of traditional Glasgow veterinary care. All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.

Interested? If you would like to apply for this role, please click ‘Apply’ at the top of the page. Or, for any questions, please contact us.