Veterinary Receptionist

Mvsvets; City of Edinburgh; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in veterinary services is seeking a passionate Veterinary Receptionist / Patient Care Assistant. This role involves providing exceptional care to pets and their owners, contributing to a supportive team environment. You'll handle appointments, assist with patient care, and ensure a welcoming atmosphere for clients. With a commitment to animal welfare, this position is perfect for someone who thrives in a dynamic, compassionate setting. Join a company that values its staff and offers a range of benefits, including generous leave and a supportive work culture.

Benefits

Generous annual leave

Staff discount scheme

Employee Assistance Programme

Collaborative team environment

Qualifications

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Experience in animal welfare including feeding, cleaning, and medicating.
• Excellent customer service skills and experience dealing with the public.

Responsibilities

• Answering phones and booking appointments.
• Providing nursing care and assistance to patients.
• Completing insurance forms and taking payments.

Skills

Receptionist experience

Animal welfare experience

Customer service skills

Communication skills

Teamwork skills

Microsoft Office proficiency

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist / Patient Care Assistant at West End Vets.

Location: Edinburgh

Contract: Permanent

Hours: 30 hours per week

Shift Pattern: Monday - Friday with a share in the Saturday rota

About West End Vets:

Take a look at the practice here: West End Vets, Tollcross | The Vet Collection

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.

Our success is driven by the passion our people have for animals and for making pets a priority. It's at the heart of our work every day.

Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do daily in the UK: CVS Ode to Veterinary Professionals

About the role:

Day-to-day duties include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding patients
• Preparing emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential; veterinary experience is a plus!
• Experience in animal welfare, including feeding, cleaning, medicating, handling, and understanding how to meet animals' welfare needs
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience dealing with the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management systems

What we can offer you:

We recognize that benefits are key and vary based on individual priorities. Here are some of what we offer:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks plus Bank Holidays (pro-rata)
• Supportive and collaborative team environment
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• And much more! Full details available here: CVS Employee Benefits - what we can offer you!

Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.

CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, celebrating differences and enabling everyone to deliver their best.

We are also dedicated to building a workforce that reflects our diverse communities and the people we serve.

To apply for this position, please click the 'Apply Now' button below.