Veterinary Receptionist

VC Evidensia UK; Cumbernauld; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established veterinary group is looking for a dedicated Full-Time Receptionist to join their dynamic team. This role offers the chance to be the welcoming face at a busy exotic animal referral center, where you'll engage with a variety of animals and ensure a positive experience for clients. You'll work across multiple branches, handling appointments and collaborating with a caring team. With competitive benefits, including generous annual leave and family-friendly policies, this is a fantastic opportunity for anyone passionate about animal care and customer service.

Benefits

6.6 Weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Passion for animals and outstanding customer service.
• Ability to manage appointments and ensure smooth operations.

Responsibilities

• Serve as the first point of contact for clients and their pets.
• Manage appointments and ensure a positive experience for clients.

Skills

Customer Service

Communication Skills

Multitasking

Job description

Lawrie Veterinary Group, Cumbernauld, Scotland

Are you passionate about animals and providing outstanding customer service? Lawrie Vet Group is seeking a dedicated Full-Time Receptionist to join our team and become the welcoming face at the heart of our practice.

We are a busy and dynamic veterinary group, not your average practice. As an exotic animal referral centre, our team handles a wide range of animals, from adorable kittens to fascinating reptiles – ensuring no two days are ever the same!

Role Overview

As a Full-Time Receptionist, you will work 40 hours per week across our Cumbernauld, Falkirk, and Laurieston branches, with occasional support at our new Bo’ness clinic. You will also be required to cover reception every 4th Saturday as part of your rota.

Key Responsibilities:

1. Serve as the first point of contact for clients and their pets
2. Manage appointments, answer calls, and ensure smooth day-to-day operations
3. Collaborate with a passionate and caring team
4. Ensure every client’s visit is a positive experience for both pets and owners

In addition to a competitive salary, you will benefit from:

1. 6.6 Weeks annual leave
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Discounted staff pet care

Lawrie Veterinary Group, Cumbernauld

Kenilworth Court, North Carbrain Road, Cumbernauld, G67 1BP, United Kingdom