Veterinary Receptionist

VC Evidensia UK; Ashford; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is looking for a friendly and organised Receptionist to join their team in a beautiful veterinary practice. This role involves being the first point of contact for clients, ensuring a warm welcome and professional service. You'll collaborate with a dedicated team to provide compassionate care, manage appointments, and maintain accurate records. With a focus on employee wellbeing and a positive work environment, this position offers a competitive salary and generous benefits, making it an excellent opportunity for those passionate about animal care.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounted staff pet care

Pawsome Benefits reward gateway

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational abilities with a keen attention to detail.

Responsibilities

• Collaborating with the team to ensure smooth clinic operations.
• Providing compassionate care and support to clients and their pets.
• Managing appointments and maintaining accurate records.

Skills

Communication Skills

Organisational Skills

Multitasking

Attention to Detail

Veterinary Software Proficiency

Education

Basic Veterinary Terminology Knowledge

Tools

Veterinary Software Systems

Job description

Eureka Veterinary Centre, Ashford, Ashford, South East

We are seeking a friendly, organised, and compassionate Receptionist to join our team. As a receptionist, you will be the first point of contact for our clients, ensuring they receive a warm welcome and professional service. This role is initially a temporary 3-month contract with the view to review at the end of this term.

Key Responsibilities

• Collaborating with the team to ensure smooth clinic operations
• Providing compassionate care and support to clients and their pets
• Answering calls and emails
• Carrying out administrative tasks and manage appointments
• Maintaining accurate records using our IT systems (training provided)
• Handling payments and client accounts
• Cleaning reception and consult areas to high standards

We are looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with a keen attention to detail. The ideal candidate should be able to multitask and prioritise tasks effectively in a busy environment. Proficiency in using veterinary software systems for scheduling and record-keeping is essential. While knowledge of basic veterinary terminology is preferred, full training will be provided for the right candidate.

About Us

We are a beautiful, light and airy, purpose-built SA practice in a small shopping centre located in Ashford. Situated less than an hour from London by train, near the interesting Kent coast and we offer a welcoming and VERY positive environment to work in.

We are well-equipped including in-house blood machine and digital X-ray machines. Our team is made up of 3 Registered Veterinary Nurses, 1 Student Veterinary Nurses and 1 Receptionist. Every member of our amazing team has an extremely positive attitude, and they make working at Eureka a pleasure. Our very experienced and organised Head Nurse, Anna, is an excellent leader of the rest of the team.

We pride ourselves on providing excellent customer service, 100% dedication and care for our clients. We value our members of staff and understand the importance of a good work/life balance.

You will work 32 hours per week, Monday & Thursday 1:30 pm - 6:30 pm, Tuesday & Wednesday 8:15 am - 1:15 pm Fridays 8:30 am - 6:30 pm, with inclusion in the Saturday rota 8:30 am – 12:30 pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Eureka Veterinary Centre, Ashford

Unit 9 Eureka Place, Trinity Road, Ashford, TN25 4BY, United Kingdom