Veterinary Receptionist

Eponaequinevets; Bournemouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

Une entreprise vétérinaire de Bournemouth recherche un Réceptionniste Vétérinaire dynamique et passionné par les animaux. Les missions incluent la gestion des rendez-vous, le service client et les tâches administratives. Rejoignez une équipe collaborative offrant un environnement enrichissant et de nombreuses opportunités de développement.

Benefits

Congés annuels généreux de 5 semaines par an plus jours fériés

Programme d'assistance aux employés

Remises sur les factures vétérinaires et produits

Qualifications

• Expérience antérieure en tant que réceptionniste est essentielle, expérience vétérinaire est un plus.
• Capacité à gérer des situations potentiellement stressantes et émotionnelles.
• Compétences exceptionnelles en communication et en service à la clientèle.

Responsibilities

• Répondre aux appels et prendre des rendez-vous.
• Répondre aux demandes par téléphone, en personne et par email.
• Enregistrer de nouveaux clients et compléter les formulaires d'assurance.

Skills

Communication

Empathie

Service à la clientèle

Travail en équipe

Tools

Microsoft Office

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Stokewood Veterinary Centre.

Location: Bournemouth , Dorset

Contract: Permanent

Hours:12

Shift Pattern: flexible with 1 in 3 Saturdays ( 8am to 12 pm )

About Stokewood Veterinary Centre:

Take a look at the practice: Stokewood Veterinary Centre - Best Vets in Bournemouth

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at ourshort film to recognise the remarkablework that ourVets, Nurses, CareAssistants and Receptionistsdo on the front line every day in the UK:CVS Ode to VeterinaryProfessionals

About the role:

Day-to-day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Veterinary Receptionist:

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on Veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and lots more!

Or, if easier, you can find a full list by clicking here:CVS | What We Offer

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

For more information, take a look at our pathway here:https://vimeo.com/1092474116

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.

We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

To apply for this position, please click the 'Apply Now' button below.