Veterinary Receptionist

British Veterinary Association; Yeovil; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a leading veterinary practice as a part-time receptionist, providing excellent customer service and support in a fast-paced environment. You'll manage appointments, process payments, and ensure the reception area runs smoothly, all while gaining valuable experience in veterinary care.

Benefits

6.6 weeks of annual leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Friendly and positive attitude.
• Competent with computerized systems.
• Ability to work under pressure.

Responsibilities

• Booking, cancelling, and changing appointments.
• Handling insurance claims and queries.
• Maintaining client/patient records and stock levels.

Skills

Client care

Telephone manner

Problem solving

Teamwork

Job description

We now have a wonderful opportunity for a friendly, positive, and enthusiastic person to join our excellent reception team on a part-time basis.

The ideal candidate will be friendly, passionate about client care, and have an excellent telephone manner. They will be able to work under pressure, be competent with computerised systems, follow procedures and protocols, be a good problem solver, and be a great team player.

Duties include:

• Booking, cancelling, and changing appointments
• Processing and recording payments
• Handling insurance claims and instalment queries
• Completing the end-of-day reconciliation procedures
• Dispensing medications/prescriptions
• Keeping client/patient records up to date
• Maintaining stock levels
• Dealing with incoming and outgoing post
• Ensuring the reception area and consulting rooms are always kept clean and tidy

Join a team you are proud to be a part of

Our Small Animal Vet Services at Castle Cary and Yeovil provide comprehensive first-opinion veterinary care for dogs, cats, rabbits, and other common domestic species. We promote good pet ownership, with particular emphasis on preventative health care. We pride ourselves on our skilled team and providing first-class quality customer service to you is our priority. More information can be found at Delaware Vets | Local Vets in Castle Cary and Yeovil - Delaware Vets.

Your shift pattern

The role is based on 25 hours per week, with shifts on Monday from 10 am to 3 pm, Tuesday from 1 pm to 7 pm, Wednesday from 9 am to 2 pm, and Friday from 9 am to 6 pm. Additionally, you will be required to work one Saturday morning every five weeks (from 8 am to 1 pm).

In addition to a competitive salary, you will benefit from:

• 6.6 weeks of annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
• Cycle to work scheme
• Employee wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
• Pension scheme
• Discounted staff pet care