Referral Veterinary Receptionist

Mvsvets; Alton; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a leading veterinary specialist team as a Referral Veterinary Receptionist in Alton. You will provide exceptional service to pet owners, ensuring a warm welcome and efficient handling of queries and appointments. The role offers ongoing training, a supportive team environment, and competitive benefits, including 5 weeks annual leave and health benefits.

Benefits

5 weeks annual leave

Staff discount scheme on veterinary services

Health and well-being benefits including private healthcare

Ongoing training and development opportunities

Qualifications

• Previous receptionist experience, preferably in veterinary or customer service.
• Excellent communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Greeting clients and ensuring their needs are met with care.
• Managing client queries via phone, email, and in-person.
• Handling payment transactions and insurance forms.

Skills

Communication

Empathy

Adaptability

Customer Service

Tools

Microsoft Office

Job description

Join Our Team at Lumbry Park Veterinary Specialists!
Part of the CVS Group – Where Pet Care Comes First!

Are you passionate about animals anddedicated to providing top-notch customer service? Lumbry Park Veterinary Specialists, one of the UK's leading specialist referral centres, is looking for an enthusiastic and empathetic Referral Veterinary Receptionist to join our front-of-house team!

Location: Alton, Hampshire
Contract: Permanent
Hours: 14 hours per week, working weekends only.

Why Lumbry Park?
As part of the CVS Group, one of the largest integrated veterinary services providers in the UK, Lumbry Park offers a unique opportunity to work in a cutting-edge, specialist veterinary environment. We're driven by a shared passion for pets and excellent client care, and we want you to be a part of it!

About the Role:
As a Referral Veterinary Receptionist at Lumbry Park, your role will be vital to creating a welcoming, professional, and friendly experience for pet owners, visitors, and telephone callers. You'll be responsible for a variety of tasks, including:

• Greeting clients and ensuring their needs are met with care and attention
• Answering phone calls, booking appointments, and managing client queries via phone, email, and in-person
• Handling payment transactions and insurance forms
• Maintaining a clean and welcoming reception area
• Working closely with our veterinary team to support the best outcomes for our patients

This is an exciting opportunity for someone who thrives in a dynamic environment, loves to interact with people, and is passionate about animal care.

What We're Looking For:
We are seeking a motivated, friendly individual who:

• Has previous receptionist experience (veterinary or customer service experience is a plus!)
• Possesses excellent communication skills and empathy
• Is resilient and able to handle emotionally challenging situations
• Works well in a team and is adaptable to varying tasks
• Is proficient in Microsoft Office and able to learn new systems quickly

What We Can Offer You:

At Lumbry Park, we believe in supporting our staff and offering great benefits, including:

• A competitive salary in line with the Standard Living Wage
• 5 weeks annual leave, plus Bank Holidays (pro-rata)
• Staff discount scheme on veterinary services and products
• Health and well-being benefits, including access to private healthcare and mental health support
• Ongoing training and development opportunities through our Client Care Hub and Learning Partner support sessions
• A collaborative and supportive team environment where you can grow and thrive

At CVS Group, we'recommitted to creating an inclusive environment where everyone can be themselves.
We are proud of our diverse team and are dedicated to building a workforce that mirrors the communities we serve.

Ready to Join Us?
If you're ready to be part of a team that puts pets first, click 'Apply Now' to start your journey with Lumbry Park Veterinary Specialists!

We look forward to welcoming you to our team!