Veterinary Receptionist

Inspiring Vet Care; Barnstaple; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Maternity, paternity, adoption, shared

Healthcare Cash Plan

Cycle to Work

Job summary

Inspiring Vet Care in North Devon (Market Vets) is seeking a friendly Receptionist to join our two-site mixed practice. You’ll be the first point of contact for clients and their pets, delivering a welcoming, professional and compassionate experience at every interaction.

This full-time role (37.5 hours per week) covers appointment bookings, enquiries, client communications, and processing payments, with GDPR-compliant record keeping.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Excellent communication skills and a professional, welcoming manner.

Responsibilities

• Warmly greet clients and their pets with a friendly, compassionate, and helpful demeanor.
• Efficiently manage the diary to maximise appointment slots, handle online bookings, and address emergencies while maintaining client records in GDPR compliance.
• Answer busy phone lines, emails, and other client communications.
• Register clients for the Pet Health Club.
• Process payments.

Skills

Customer service experience

Communication skills

Multitasking

Team player

Tools

Diary management

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Market Vets on a full-time permanent basis.

We are a friendly, two-site mixed practice based in North Devon, just a short drive from Exmoor and the stunning North Devon beaches. Our practice boasts modern, well-equipped facilities and a diverse range of clinical interests among our team, including exotics and orthopaedics.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a full-time permanent role working 37.5 hours per week.

Key Responsibilities

• Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanor
• Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
• Answering busy phone lines, emails, and other client communications
• Registering clients for the Pet Health Club
• Processing payments

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £24,784.5 per annum