Veterinary Receptionist

Inspiring Vet Care; North East; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Annual leave 6.6 weeks + birthday off

Pension scheme

Healthcare plan

Cycle to Work scheme

Learning & development opportunities

Employee discounts

Job summary

inspiring vet care is looking for a friendly Receptionist to join our Northeast UK practice. You will greet clients and pets, manage appointments and handling inquiries while supporting both clinical and non-clinical colleagues.

The role depends on a rota across all sites, with a 40-hour week and Saturdays on occasion. You will be the first point of contact, delivering a welcoming, professional and compassionate experience at every interaction while ensuring accurate records and smooth client

Qualifications

• Experience in a customer-facing role.
• Excellent communication and organisational skills.
• Able to work across multiple sites on a rota.

Responsibilities

• Greet clients and their pets warmly in person and on the phone.
• Manage appointments, confirmations and rescheduling.
• Maintain accurate client and patient records and update care plans.

Skills

Customer service

Communication

Organisation

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Moorview Vets on a full-time permanent basis. This position will be based across all of our sites on a rota basis.

Our fantastic practice is situated in a stunning part of Northeast England, near the enchanting Northumberland coast with its miles of pristine beaches, and conveniently close to the vibrant city of Newcastle-Upon-Tyne.

We pride ourselves on our state-of-the-art facilities, which include on‑site CT, direct digital x‑ray, two dental suites equipped with x‑ray, as well as laparoscopy, endoscopy, and ultrasound with Doppler capabilities.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Monday to Friday 40 hours, with Saturdays and Bank Holidays on a rota basis (excluding Christmas Day, Boxing Day and New Years Day)

Key Responsibilities

In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records and provide updates to clients regarding their pets' care and treatment plans.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £26,436.8 per annum