Veterinary Practice Manager - Leading Operations & Culture

IVC Evidensia; Hereford; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Private medical insurance

Enhanced family leave and pay

Cycle to Work and Green Car schemes

Retail discounts and cashback offers

Reduced-cost veterinary care

Job summary

Belmont Vets - Hereford is seeking an experienced Practice Manager to lead the non-clinical operations and support clinical leadership, ensuring efficient day-to-day running and an outstanding client experience.

You’ll oversee operations, people management, compliance, budgeting, and team development, driving a positive culture and continuous improvement. This is a full-time role with 4 or 5 days per week based in Hereford, UK.

Qualifications

• Experience in a management role, ideally in healthcare, veterinary, or service-led environments.
• Strong people management skills, including performance management and team development.
• Good operational and organisational capability with the ability to manage competing priorities.
• Experience handling complaints, change, and complex situations with confidence.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead, support, and develop the non-clinical team, creating a positive and collaborative culture.
• Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows.
• Deliver an excellent client journey from first contact through to follow-up care.
• Manage rotas, recruitment, onboarding, and team development.
• Drive financial performance, budgeting and KPI management.
• Monitor performance and support practice growth and improvements.
• Ensure compliance with RCVS standards, health & safety, and regulatory requirements.
• Maintain facilities, equipment, and stock levels.
• Handle client feedback and resolve issues professionally.
• Support marketing and community engagement initiatives.

Job description

Belmont Vets - Hereford is seeking an experienced Practice Manager to lead the non-clinical operations and support clinical leadership, ensuring efficient day-to-day running and an outstanding client experience.

You’ll oversee operations, people management, compliance, budgeting, and team development, driving a positive culture and continuous improvement. This is a full-time role with 4 or 5 days per week based in Hereford, UK.