Practice Manager

inspiring vet care; Hereford; Sur place; GBP 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

6.8 weeks holiday

Private medical insurance

Pension scheme

Cycle to Work

Retail discounts

Reduced-cost veterinary care

Résumé du poste

inspiring vet care in Hereford is seeking a Practice Manager to lead non-clinical operations, working closely with clinical leadership to ensure efficient daily running and an outstanding client experience. This full-time role offers 4 or 5 days per week, competitive benefits, and a strong team culture.

You will drive people management, funding controls, and performance improvements while maintaining high standards of care and compliance with veterinary regulations.

Qualifications

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments.
• Strong people management and team development experience.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities and complex situations.

Responsabilités

• Lead non-clinical operations of the practice.
• Oversee day-to-day operations and workflows.
• Deliver an excellent client journey from first contact through to follow-up care.
• Manage rotas, recruitment, onboarding, and team development.
• Drive financial performance, budgeting and KPI management.
• Ensure compliance with standards and regulatory requirements.
• Maintain facilities, equipment and stock levels.
• Handle client feedback professionally and support marketing initiatives.

Connaissances

People management

Operations management

Leadership

Budgeting

KPI management

Stakeholder management

Customer service

Description du poste

Salary up to £45,000

37.5 hours per week

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We have a unique opportunity for a Practice Manager to join our team on a full time basis, over 4 or 5 days per week. You'll be joining Belmont Vets and become part of our supportive and collaborative team, you'll work closely with our fantastic Clinical Director in the day-to-day running of the practice. We are passionate about delivering excellent patient care and have built a positive culture where colleagues work together, support one another, and enjoy what they do.

Join us in Hereford, with a lot to offer in the local area, it brings a great work/life balance with plenty of outdoor adventures! With direct routes to and from Wales it offers great links to beaches and city life, a lot of our team members enjoy going together for walks down to the river.

Practice Highlights

• Flexibility with the option to work your hours over 4 or 5 days
• Regular area meetings and support of our Area Director
• Longstanding team of loyal staff members
• Be part of our team culture, meet ups and celebrations

How You’ll Make a Difference

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.

You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

Key Responsibilities

• Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
• Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
• Deliver an excellent client journey from first contact through to follow-up care
• Manage rotas, recruitment, onboarding, and team development
• Drive financial performance, budgeting and KPI management
• Monitor performance and support practice growth and improvements
• Ensure compliance with RCVS standards, health & safety, and regulatory requirements
• Maintain facilities, equipment, and stock levels
• Handle client feedback and resolve issues professionally
• Support marketing and community engagement initiatives

You Might Be a Great Fit If...

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team development
• Good operational and organisational capability, with the ability to manage competing priorities
• Experience handling complaints, change, and complex situations with confidence
• Strong communication and stakeholder management skills

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:

• A key leadership role with responsibility for operational performance and team culture
• Clear career pathways with progression opportunities into senior practice or regional leadership roles
• Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.
• A collaborative, values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.8 weeks’ holiday including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced-cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Closing Date:

23rd November

Up to £45,000 FTE DOE