Practice Manager

Vets for Pets; Leicester Forest East; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

20% colleague discount

Pension scheme

Holiday allowance

In-house career development

Job summary

Vets for Pets Beaumont Leys in Leicester is seeking an experienced Practice Manager to lead a dedicated team and drive the smooth day-to-day operation of the busy veterinary practice.

You will work closely with clinical and support teams to foster a positive culture, develop colleagues, and deliver outstanding client and patient care. Previous veterinary practice management experience is highly desirable, and a strong focus on service excellence is essential.

Qualifications

• Proven track record of developing successful teams and managing performance.
• Strong customer service focus and communication skills.
• Experience leading a veterinary or clinical support team is desirable.

Responsibilities

• Leading, inspiring and developing the practice team.
• Managing day-to-day operational activities.
• Monitoring practice performance and identifying opportunities for growth.
• Supporting colleague engagement, wellbeing and development.
• Delivering excellent customer service standards.
• Managing rotas, resource planning and operational efficiency.
• Ensuring compliance with all company policies and clinical standards.

Skills

Team leadership

Communication

Organisational skills

Customer service

Management experience

Job description

Leicester Beaumont Leys Vets for Pets are looking for an experienced and motivated Practice Manager to lead our friendly and dedicated team.

This is a fantastic opportunity for someone who is passionate about delivering outstanding client and patient care while driving the success of a busy veterinary practice. Working closely with the clinical and support teams, you'll play a key role in creating a positive culture, supporting colleague development, and ensuring the smooth day-to-day operation of the practice.

About Us

Our practice is home to a dedicated and experienced team of 3 Veterinary Surgeons, 4 Registered Veterinary Nurses, 3 Student Veterinary Nurses and 4 Receptionists. We are proud of our supportive and collaborative culture, where teamwork is at the heart of everything we do, ideas are encouraged, and every team member feels valued. With many of our colleagues having been with us for several years, we have built a stable, friendly environment where people genuinely enjoy working together.

Key Responsibilities

• Leading, inspiring and developing the practice team
• Managing day-to-day operational activities
• Monitoring practice performance and identifying opportunities for growth
• Supporting colleague engagement, wellbeing and development
• Delivering excellent customer service standards
• Managing rotas, resource planning and operational efficiency
• Ensuring compliance with all company policies and clinical standards

About You

We're looking for an experienced and confident leader with excellent communication and organisational skills. You'll have a proven track record of developing successful teams, managing performance and achieving results, while maintaining a strong focus on customer service and colleague engagement.

Previous veterinary practice management experience would be highly desirable, however we would also welcome applications from candidates with management experience gained within other clinical, healthcare or related professional environments. Most importantly, we're looking for someone who can inspire others, build strong relationships and make a positive impact on both the team and the business.

What We Offer

• Competitive salary of £35,000 - £40,000, depending on experience
• Full time role working 40 hours per week, including both early and late shifts
• This role does include working 1 in 3 Saturdays
• Supportive and collaborative team environment
• Opportunities for ongoing professional development
• 20% colleague discount at Pets at Home, Vets for Pets, and The Groom Room, as well as access to additional discounts and cashback offers.
• In-house career development opportunities
• Fantastic pension scheme and holiday allowance.

Location

LE4 1DE

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!