Lead Veterinary Practice Operations

inspiring vet care; Hereford; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

6.8 weeks holiday

Private medical insurance

Pension scheme

Cycle to Work

Retail discounts

Reduced-cost veterinary care

Job summary

inspiring vet care in Hereford is seeking a Practice Manager to lead non-clinical operations, working closely with clinical leadership to ensure efficient daily running and an outstanding client experience. This full-time role offers 4 or 5 days per week, competitive benefits, and a strong team culture.

You will drive people management, funding controls, and performance improvements while maintaining high standards of care and compliance with veterinary regulations.

Qualifications

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments.
• Strong people management and team development experience.
• Excellent communication and stakeholder management skills.
• Ability to manage competing priorities and complex situations.

Responsibilities

• Lead non-clinical operations of the practice.
• Oversee day-to-day operations and workflows.
• Deliver an excellent client journey from first contact through to follow-up care.
• Manage rotas, recruitment, onboarding, and team development.
• Drive financial performance, budgeting and KPI management.
• Ensure compliance with standards and regulatory requirements.
• Maintain facilities, equipment and stock levels.
• Handle client feedback professionally and support marketing initiatives.

Skills

People management

Operations management

Leadership

Budgeting

KPI management

Stakeholder management

Customer service

Job description

inspiring vet care in Hereford is seeking a Practice Manager to lead non-clinical operations, working closely with clinical leadership to ensure efficient daily running and an outstanding client experience. This full-time role offers 4 or 5 days per week, competitive benefits, and a strong team culture.

You will drive people management, funding controls, and performance improvements while maintaining high standards of care and compliance with veterinary regulations.