Veterinary Practice Ops & People Lead

Creature Comforts Limited; Tunbridge Wells; In loco; GBP 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

210 hours annual leave

Pension scheme

Healthcare incentive

Career progression

Share options eligibility

Descrizione del lavoro

Creature Comforts Limited is expanding its veterinary network and seeks a commercially minded Practice Manager to lead non-clinical operations. You will own daily management, drive performance, and develop the team alongside the Clinical Director and Head Nurse.

In this pivotal role you will optimise workflows, design rotas, manage KPIs and P&L, and collaborate with the central office on brand, marketing, and community initiatives. Experience in healthcare or veterinary practice is preferred.

Competenze

• Proven track record in operational management within healthcare or veterinary settings.
• Experience with P&L, budgeting and payroll.
• HR experience including performance management and employee relations.

Mansioni

• Lead, motivate and develop clinical and non-clinical teams.
• Oversee day-to-day practice operations and workflows.
• Design rotas to maximise clinical capacity while safeguarding wellbeing.
• Monitor KPIs and P&L, drive commercial performance.
• Collaborate with Finance and Clinical leadership on reporting and targets.
• Support brand, marketing and community initiatives at local level.

Conoscenze

Operational management

Financial management

HR experience

Leadership

Multi-site experience

Strumenti

Practice management software

Descrizione del lavoro

Creature Comforts Limited is expanding its veterinary network and seeks a commercially minded Practice Manager to lead non-clinical operations. You will own daily management, drive performance, and develop the team alongside the Clinical Director and Head Nurse.

In this pivotal role you will optimise workflows, design rotas, manage KPIs and P&L, and collaborate with the central office on brand, marketing, and community initiatives. Experience in healthcare or veterinary practice is preferred.