Multi-Site Vet Practice Manager — Lead Culture & Growth

Vets for Pets; England; Presencial; GBP 41.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20% colleague discount at Pets at Home

Pension scheme

Holiday allowance

Training and development opportunities

Descripción de la vacante

Vets for Pets is seeking a proactive Practice Manager to oversee three veterinary practices across Oxfordshire. You will lead non-clinical operations, foster a supportive culture, manage HR processes and focus on client experience and commercial performance.

The role requires strong leadership, multi-site management experience and a track record of driving improvements across locations. A collaborative leadership style and ability to balance growth with excellent patient care are essential.

Formación

• Veterinary practice management experience.
• Ability to lead, develop and motivate teams.
• Strong HR experience and people management skills.
• Experience managing operational performance and driving improvements.
• Excellent customer service and client relationship management.

Responsabilidades

• Lead day-to-day operational management of three veterinary practices across Oxfordshire.
• Foster a positive, high-performing culture built on shared responsibility and accountability.
• Manage non-clinical people matters, including HR processes, performance management, recruitment, onboarding and development.
• Coach and develop colleagues to maximise potential and performance.
• Address conduct or performance concerns promptly and professionally.
• Ensure an exceptional client journey remains at the heart of all activity.
• Monitor service standards and identify opportunities for improvement.
• Collaborate with Practice Owners and Clinical Director to implement objectives.
• Identify and implement processes to improve practice performance and profitability.
• Drive growth through local initiatives and client engagement.

Conocimientos

Leadership

People management

HR experience

Multi-site mgmt

Commercial awareness

Client relations

Planning & organisation

MS Office

Descripción del empleo

Vets for Pets is seeking a proactive Practice Manager to oversee three veterinary practices across Oxfordshire. You will lead non-clinical operations, foster a supportive culture, manage HR processes and focus on client experience and commercial performance.

The role requires strong leadership, multi-site management experience and a track record of driving improvements across locations. A collaborative leadership style and ability to balance growth with excellent patient care are essential.