Veterinary Patient Care Assistant

CVS Veterinary Group; Hempstalls; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

National Minimum Wage Salary aligned

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Patient Care Assistant at our Stoke-on-Trent practice. You will support RVNs and Vets in delivering high standards of care, while contributing to a compassionate, efficient team environment.

Role involves nursing tasks, animal handling, lab work, and assisting reception. Experience in animal welfare and a positive team approach are valued traits for success in this busy veterinary setting.

Qualifications

• Experience in customer-facing roles and a friendly, helpful manner.
• Ability to communicate clearly with colleagues and clients.
• Compassionate approach to animal care and welfare.

Responsibilities

• Provide nursing care to patients.
• Assist Vets and Nurses with animal restraint.
• Walk, feed, and clean patients.
• Prepare emergency and operating facilities.
• Perform general cleaning and maintenance.
• Process internal lab samples.
• Answer emergency calls.
• Assist reception with appointments and payments.

Skills

Customer service

Empathy

Communication

Team player

Public interaction

Job description

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

At Rogers, Brock & Barker Veterinary Centre, we make pets a priority every day!

Role Details:

Location: Locketts Lane, Stoke-on-Trent, Longton, ST3 4JJ

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday - Sunday on a varied rota

Salary: Will be paid at the National Minimum Wage

Discover Our Practice:

Get a glimpse of what makes us special: Rogers, Brock & Barker Veterinary Centre, Longton - CVS Vets 24/7 | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the role:

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We’re Looking For:

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling preferred
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over and £10.85 per hour for those aged between 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria. Applications submitted without the Right to Work in the UK will not be accepted or acknowledged.