Out of Hours Veterinary Patient Care Assistant

CVS Veterinary Group; Manchester; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Supportive team environment

Job summary

CVS Vets is seeking a Veterinary Patient Care Assistant to join PetMedics Veterinary Hospital, Worsley, Manchester. You will support RVNs and Vets in delivering compassionate care to animal patients and assist with day-to-day clinical tasks.

The role is permanent, 21 hours per week with a 4-on 4-off pattern including night shifts from 23:00 to 06:30, and pay aligned with the National Minimum Wage. A friendly, supportive team awaits.

Qualifications

• Excellent customer service and public interaction skills.
• Strong communication and empathy when dealing with clients.
• Experience in animal welfare and handling preferred, veterinary setting ideal.

Responsibilities

• Support Nurses with patient care.
• Assist Vets and Nurses with animal restraint.
• Walk, feed, and clean patients.
• Prepare emergency and operating facilities.
• Carry out general cleaning and maintenance.
• Run internal lab samples.
• Answer emergency calls and assist reception as needed.

Skills

Customer service

Communication

Empathy

Team player

Resilience

Animal welfare

Job description

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

At PetMedics, we make pets a priority every day!

Role Details:

Location: Unit A1, Priestley Road, Wardley Business Park, Worsley, Manchester, M28 2LY

Contract: Permanent

Hours: 21 hours per week, working on a 4-on 4-off shift pattern

Shift Pattern: Monday - Sunday, working 23.00 - 06.30

Salary: Will be paid at the National Minimum Wage

Discover Our Practice:

Get a glimpse of what makes us special: PetMedics Veterinary Hospital, Worsley - CVS Vets 24/7 | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the role:

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your responsibilities will include:

• Supporting the Nurses with patient care
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For:

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling - this is essential and preferably from/in a veterinary environment
• Resilient and capable of handling emotional situations
• Positive and a team player

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.