Veterinary Patient Care Assistant

CVS Group UK; Stoke-on-Trent; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

National Minimum Wage aligned pay

Five weeks' annual leave pro rata

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets in the United Kingdom is seeking a Veterinary Patient Care Assistant to join Rogers, Brock & Barker Veterinary Centre. You will support RVNs and Vets, providing nursing care and handling tasks to ensure animal welfare.

This permanent, full-time role offers 40 hours per week on a varied rota. Benefits include staff discounts, five weeks' annual leave pro rata, wellbeing support, and more as part of CVS Vets' commitment to caring for both animals and colleagues.

Qualifications

• Excellent customer service and public interaction skills.
• Strong communication and empathy when dealing with clients.
• Team player with a caring, professional approach.
• Experience in a veterinary setting is preferred.
• Ability to remain calm and compassionate in emotional situations.

Responsibilities

• Provide nursing care to patients and support RVNs and Vets.
• Assist with animal restraint and handling as needed.
• Walk, feed, and monitor hospitalized animals.
• Prepare emergency and operating facilities for procedures.
• Maintain cleanliness and general upkeep of the practice.
• Run internal lab samples and assist reception with bookings.
• Process payments and support the reception team when required.

Skills

Customer service

Communication skills

Empathy

Team player

Veterinary environment experience

Job description

RBB Lo0070 Are you ready to put pets first? Join our team as our new

Veterinary Patient Care Assistant. At

Role Details

RBB Lo0070 Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant. At Rogers, Brock & Barker Veterinary Centre, we make pets a priority every day!

Role Details

Location: Locketts Lane, Stoke-on-Trent, Longton, ST3 4JJ

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday - Sunday on a varied rota

Salary: Will be paid at the National Minimum Wage

Discover Our Practice

Get a glimpse of what makes us special:

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job- it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature - to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About The Role

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your Responsibilities Will Include

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling preferred
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer To You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over and £10.85 per hour for those aged between 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria. Applications submitted without the Right to Work in the UK will not be accepted or acknowledged.