Veterinary Patient Care Assistant

CVS Group; Stoke-on-Trent; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Five weeks annual leave

Staff discount on veterinary bills

Animed Direct discount

Employee assistance programme

Recognition and appreciation

Job summary

Rogers, Brock & Barker Veterinary Centre in Stoke-on-Trent is seeking a Veterinary Patient Care Assistant to support RVNs and vets in delivering high‑quality care. The role covers nursing tasks, animal handling, and collaboration with reception to handle appointments and payments.

The position is permanent, 40 hours per week, with a varied rota from Monday to Sunday, and the salary is paid at the National Minimum Wage. Join CVS Vets’ network and contribute to putting pets first.

Qualifications

• Skilled in customer service and public interaction.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Strong communication skills paired with genuine empathy.
• Experienced in animal welfare, including feeding, cleaning, and handling preferred.
• Resilient and capable of handling emotional situations.
• Positive and a team player.
• Preferably have experience in a veterinary environment.

Responsibilities

• Providing nursing care to our patients.
• Assisting Vets and Nurses with animal restraint.
• Walking, feeding, and cleaning patients.
• Preparing emergency and operating facilities.
• Performing general cleaning and maintenance.
• Running internal lab samples.
• Answering emergency calls.
• Supporting the reception team when needed, including booking appointments and processing payments.

Skills

customer service

emotional resilience

communication skills

animal welfare experience

team player

veterinary environment experience

empathy

Job description

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

At Rogers, Brock & Barker Veterinary Centre, we make pets a priority every day!

Role Details:

Location: Locketts Lane, Stoke-on-Trent, Longton, ST3 4JJ

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Sunday on a varied rota

Salary: Will be paid at the National Minimum Wage

Discover Our Practice:

Get a glimpse of what makes us special: Rogers, Brock & Barker Veterinary Centre, Longton - CVS Vets 24/7 | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About the role:

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your responsibilities will include:

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For:

• Skilled in customer service and public interaction
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Experienced in animal welfare, including feeding, cleaning, and handling preferred
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over and £10.85 per hour for those aged between 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria. Applications submitted without the Right to Work in the UK will not be accepted or acknowledged.