Veterinary Patient Care Assistant

CVS Group UK; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Salary aligned with National MinimumW

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets in Castle Donington, Derbyshire, is seeking a Veterinary Patient Care Assistant to join our team. You will support our skilled Vets and RVNs in providing compassionate care to animal patients and help maintain a high standard of veterinary service.

The role is 40 hours per week with Monday–Friday shifts and a weekend rota, within a supportive CVS Vets network that prioritises animal welfare and teamwork.

Qualifications

• Experience in animal welfare, including feeding, cleaning and handling.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Strong communication skills paired with genuine empathy.
• Skilled in customer service and public interaction.
• Team player with a positive attitude and flexibility.

Responsibilities

• Providing nursing care to our patients.
• Assisting Vets and Nurses with animal restraint.
• Walking, feeding, and cleaning patients.
• Preparing emergency and operating facilities.
• Performing general cleaning and maintenance.
• Running internal lab samples.
• Answering emergency calls.
• Supporting the reception team when needed, including booking appointments and processing payments.

Skills

Animal welfare

Feeding

Cleaning

Handling

Communication

Customer service

Job description

DOV CD0118

Veterinary Patient Care Assistant

Are you ready to put pets first? Join our team as our new Veterinary Patient Care Assistant.

Role Details

Location: 5 Delven Lane, Castle Donington, Derbyshire, United Kingdom, DE74 2LJ

Contract: Permanent

Hours: 40 hours per week

Shift Pattern: Monday – Friday on a varied shift pattern, with a share in the Weekend rota

Discover Our Hospital

Get a glimpse of what makes us special:

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It'sin our nature – to care, to support,to learnand to progress.That's what sets us apart at CVS Vets.

About The Role

The Patient Care Assistant position is crucial in any veterinary practice. You'll support our skilled RVN's and Vets in providing exceptional care to our animal patients.

Your Responsibilities Will Include

• Providing nursing care to our patients
• Assisting Vets and Nurses with animal restraint
• Walking, feeding, and cleaning patients
• Preparing emergency and operating facilities
• Performing general cleaning and maintenance
• Running internal lab samples
• Answering emergency calls
• Supporting the reception team when needed, including booking appointments and processing payments

Who We're Looking For

• Experienced in animal welfare, including feeding, cleaning, and handling – this is essential!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Skilled in customer service and public interaction
• Resilient and capable of handling emotional situations
• Positive and a team player
• Preferably have experience in a veterinary environment

Our Offer To You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept and progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.