Veterinary Front Desk & Client Care Specialist

Medivet & Partners; Borehamwood; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling support

Life Assurance

5 weeks’ annual leave

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet & Partners is seeking a Client Care Assistant (CCA) to be the first point of contact for clients, delivering exceptional care to clients, patients, and colleagues. Responsibilities include reception duties, managing appointments, and ensuring client satisfaction.

The ideal candidate will possess strong reception skills, numeracy, and the ability to prioritize and remain calm under pressure. This role offers a supportive environment that values and encourages personal development.

Qualifications

• Skilled at providing exceptional client facing care with excellent reception skills.
• Good numeracy skills and experience using online appointment booking systems.
• Previous veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised.

Skills

Exceptional client care

Reception skills

Numeracy skills

Appointment booking systems

Team playing

Prioritisation

Job description

Medivet & Partners is seeking a Client Care Assistant (CCA) to be the first point of contact for clients, delivering exceptional care to clients, patients, and colleagues. Responsibilities include reception duties, managing appointments, and ensuring client satisfaction.

The ideal candidate will possess strong reception skills, numeracy, and the ability to prioritize and remain calm under pressure. This role offers a supportive environment that values and encourages personal development.